Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Hooker

Allendale,MI

Summary

R Customer-focused Customer Account Specialist known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, problem resolution, and process optimization. Excel at communication, teamwork, and adaptability, ensuring seamless service delivery and enhanced customer satisfaction.

Overview

19
19
years of professional experience

Work History

Customer Account Specialist II

Cabinetworks Group
10.2020 - Current
  • Consult and coordinate with builder companies regarding cabinet orders for homes
  • Coordinate order processing on a daily basis to ensure timely delivery and maximum customer satisfaction.
  • Verified accuracy of all invoices prior to releasing them for payment.
  • Performed data entry tasks including entering sales orders into databases.
  • Developed relationships with key accounts by providing exceptional customer service.
  • Resolved customer inquiries, complaints, problems and requests in a timely manner.
  • Answered incoming calls from customers regarding product availability, pricing, order status and other related issues.
  • Processed orders for products or services accurately and efficiently according to established procedures.
  • Provided customer service to customers in person and over the phone.
  • Ensured compliance with company policies and procedures when dealing with customers' requests or complaints.
  • Collaborated closely with colleagues to meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Communicated information to customers about product quality, value and style.

Server

The Grasshopper/ El Chapulin Restaurant
01.2009 - 10.2020
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Youth Specialist

Maurice Spear Campus
02.2019 - 09.2019
  • Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
  • Assisted in developing and implementing individualized service plans for youth.
  • Created an environment conducive to learning by establishing clear expectations.
  • Monitored daily activities of youth participants in order to ensure safety at all times.
  • Established trusting relationships with youths by providing consistent support.
  • Provided crisis intervention services when necessary.

Cashier

Country Market
05.2006 - 03.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.

Assistant Student Manager

Adrian College Bookstore
08.2005 - 12.2009
  • Collaborated with the manager regarding store layout design.
  • Assisted in the purchasing of new merchandise.
  • Provided guidance and support to team members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

MA - Forensic Psychology

Walden University
05.2019

BS - Psychology

Adrian College
Adrian, MI
12.2008

Skills

  • Client onboarding
  • Scheduling
  • Data Entry
  • Product Knowledge
  • Customer Relations
  • Account Management
  • Multi-Task Management
  • Critical Thinking
  • Problem Resolution
  • Project Management
  • Microsoft Office
  • Sales Force

Timeline

Customer Account Specialist II

Cabinetworks Group
10.2020 - Current

Youth Specialist

Maurice Spear Campus
02.2019 - 09.2019

Server

The Grasshopper/ El Chapulin Restaurant
01.2009 - 10.2020

Cashier

Country Market
05.2006 - 03.2010

Assistant Student Manager

Adrian College Bookstore
08.2005 - 12.2009

MA - Forensic Psychology

Walden University

BS - Psychology

Adrian College

Similar Profiles

CREATE PROFILE
Brandi Hooker