Brandi Hunter
Sallie Mae
Indianapolis,IN
8
years of professional experience
Knowledgeable and dedicated business service professional with extensive experience in customer service and finance management. Experienced, dependable and professional with a positive attitude and eagerness to explore and learn new skills. Detailed-oriented account specialist with strong critical thinking skills maintaining a methodical approach. Dedicated to providing outstanding business needs.
Work History
CUSTOMER SERVICE ASSOCIATE
1 Year 4 Months- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved member inquiries regarding benefits, eligibility, and claims using call center systems.
- Explained insurance coverage details clearly while maintaining compliance with HIPAA and service standards.
- Documented customer interactions accurately in CRM systems to support case follow-up and resolution.
CUSTOMER SERVICE REPRESENTATIVE
10 Months- Communicated with vendors to manage backorder availability, future inventory, and special orders, ensuring timely fulfillment.
- Utilized sales expertise to promote products and identify upsell opportunities, enhancing customer satisfaction.
- Advised clients on policy options, coverage limits, and premium structures.
- Resolved client questions regarding claims, billing, and coverage details.
- Maintained compliant records for policies, correspondence, and disclosures.
- Assessed risk factors to recommend appropriate insurance products and terms.
Customer Service Representative
1 Year 7 Months- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enter customer interaction details in sales systems to track requests, document problems and record solutions offered.
- Provide primary customer support to internal and external customers.
- Payment processing, Program enrollment, Account handling
Account Specialist
4 Years 2 Months- Analyzed account histories to recommend repayment options and appropriate resolution paths.
- Accurately notating all customer interactions using communication logs.
- Collaborated with internal departments to ensure account handling.
- Managed borrower accounts, resolving payment inquiries and maintaining accurate servicing records.
- Collections account handling, Processing high call volume
- Payment processing and Account Servicing
- Coordinated follow-up activities with borrowers to support timely account status updates.
- Ensured compliance with servicing guidelines, documenting actions and maintaining audit-ready case notes.
Education
Associate of Science - Medical Assisting
Associate of Applied Science - Nursing Science
High School Diploma
Associate of Applied Science - Computer Science
Skills
Detail-oriented efficiency
CRM software
Call Handling Techniques
Database Management
Analytical problem-solving
Office administration
Multi-Line Phone Systems
Computer Proficient
Account management
Billing resolution
Clear and Effective Communicator
Customer Retention Strategies
Timeline
Account Specialist
Sallie Mae
08.2022 - CurrentRead More
Customer Service Representative
One America
01.2021 - 08.2022Read More
CUSTOMER SERVICE REPRESENTATIVE
Inktel Contact Center Solutions
03.2020 - 01.2021Read More
CUSTOMER SERVICE ASSOCIATE
Anthem
09.2018 - 01.2020Read More
North Central High School
High School Diploma
Read More
Ivy Tech Community College of Indiana
Associate of Applied Science from Nursing Science
Read More
MedTech College
Associate of Science from Medical Assisting
Read More
Ivy Tech Community College of Indiana
Associate of Applied Science from Computer Science
Read More