Brandi Hurych
Sacramento,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to manage tasks efficiently while maintaining attention to detail and fostering positive relationships with staff and patients.
Overview
2026
2026
years of professional experience
Work History
Merchandise Specialist
Premium Retail Services
Sacramento, CA
2023 - Current
- Analyzed inventory data to optimize stock levels and reduce excess merchandise.
- Developed merchandising strategies to enhance product visibility and drive sales growth.
- Managed vendor relationships to ensure timely delivery of merchandise and compliance with standards.
- Conducted audits of merchandise presentation to maintain compliance with company standards and policies.
- Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
- Trained new team members on company policies, procedures, and best practices for merchandise specialists.
- Optimized merchandise presentation through regular planogram updates and seasonal resets.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
EVS Housekeeper
UCD Medical Center
Sacramento, CA
2016 - 2020
- Maintained cleanliness and sanitation standards throughout hospital facilities to ensure patient safety.
- Implemented infection control protocols, reducing risk of contamination in high-traffic areas.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient care requirements.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.
- Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
- Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Reservation Manager
Uhaul Corporate
Sacramento, CA
2013 - 2016
- Managed daily reservations processes, ensuring timely and accurate customer service delivery.
- Analyzed customer feedback to enhance service offerings and improve overall satisfaction levels.
- Coordinated with cross-functional teams to optimize resource allocation for peak demand periods.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Server
Mr.Perry’s
Sacramento, CA
2010 - 2013
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to coordinate timely meal service during peak hours.
- Processed payments accurately while handling cash and credit transactions efficiently.
- Trained new team members on menu offerings and service protocols to ensure consistency.
- Monitored dining area for guest satisfaction, proactively addressing concerns or requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
John F. Kennedy
Sacramento, CASkills
Maintaining inventory
Confidentiality
Cleaning and sanitation
Customer service
Problem-solving
Time management
Attention to detail
Conflict resolution
Schedule and task management
Productivity and time management
Strong work ethic
Communication and interpersonal skills
Decision-making
Flexible schedule
Checklists and recordkeeping
Basic mathematics
Work orders
Conscientious and Detail-oriented
Timeline
Merchandise Specialist
Premium Retail Services
2023 - Current
EVS Housekeeper
UCD Medical Center
2016 - 2020
Reservation Manager
Uhaul Corporate
2013 - 2016
Server
Mr.Perry’s
2010 - 2013
High School Diploma -
John F. Kennedy