CRYSTAL L. SMITH
Lackawanna,NY
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Buffalo, NY
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Customer Service Representative
Capital Management
Buffalo, NY
08.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Coast Professional Inc.
East Aurora, NY
04.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Supervisor
DELTA SONIC CAR WASH SYSTEMS, INC.
1006 McKinley Parkway
02.2010 - 04.2020
- IN-STORE CASHIER; CUSTOMER SERVICE
- Store paperwork, inventory and purchasing; staff supervision;
- Previous experience as a Level 2 Advisor with car wash system programming, power washing & drying cars, sales booth & general support and troubleshooting; Sunday maintenance
CASHIER/BAKER
TIM HORTON'S
01.2006 - 01.2010
- Prepared baked goods for retail sales, operated proofers & ovens; prepared customer beverage/food orders as requested; maintained sanitary workspace and counter; ordered supplies; cashier
Education
ERIE COMMUNITY COLLEGE
01.2018
HIGH SCHOOL DIPLOMA -
BENNETT HIGH SCHOOL
06.2007
Skills
- Excellent customer service skills
- Excellent phone and email communications
- Able to complete paperwork accurately
- Able to assess supplies, demands & work with vendors
- Strong troubleshooting skills
- Strong computer & internet skills
- Adapts to change easily & readily
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Customer Service Representative
Capital Management
08.2024 - 11.2024
Customer Service Representative
Coast Professional Inc.
04.2020 - 02.2023
Supervisor
DELTA SONIC CAR WASH SYSTEMS, INC.
02.2010 - 04.2020
CASHIER/BAKER
TIM HORTON'S
01.2006 - 01.2010
ERIE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
BENNETT HIGH SCHOOL