Brandi Johnson
Lexington Park,MD
Summary
IT Support Specialist with 10+ years of experience supporting mission-critical operations in secure DoD environments. Proven ability to troubleshoot hardware/software issues, support end users, and maintain system performance. Experienced in system analysis, data management, and working within structured maintenance and security frameworks. Previously held a Top Secret SCI Clearance (inactive, eligible for reinstatement).
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intelligence Analyst
US Navy
Norfolk, VA
03.2012 - 06.2023
- Analyzed intelligence data to identify trends and inform strategic decision-making.
- Developed reports synthesizing complex information for senior leadership review.
- Collaborated with cross-functional teams to enhance operational efficiency and intelligence sharing.
- Utilized advanced analytical tools to assess threats and recommend appropriate responses.
- Supported users in secure environments by troubleshooting system access, hardware, and software issues impacting daily operations
- Performed system analysis to identify performance issues and ensure overall system health
- Assisted with data management processes, ensuring accuracy and accessibility of critical information
- Coordinated with multiple teams and points of contact to resolve technical issues and improve system functionality
- Maintained accountability of equipment and systems, supporting asset inventory and lifecycle processes
- Monitored systems and reported issues requiring updates, modifications, or removal of services
- Provided support for daily user operations, ensuring continuity of mission-critical tasks
- Translated technical issues into clear communication for both technical and non-technical personnel
- Led and mentored a 15-person team, improving efficiency and operational support
Education
Bachelor of Science - Computer And Information Sciences
College of Southern Maryland
La Plata, MD12.2027
Skills
- Technical Troubleshooting
- Technical Support
- Help Desk Support
- User Assistance
- Ticketing Systems
- MFA
- Windows
- Active Directory
- Microsoft 365
Certification
CompTIA A+ (In Progress)
CompTIA Network+ (In Progress)
CompTIA Security+ (In Progress)
Timeline
Intelligence Analyst
US Navy
03.2012 - 06.2023
Bachelor of Science - Computer And Information Sciences
College of Southern Maryland
Technical Training
Technical Training
Cyber Warrior Program – My Computer Career
- Hands-on training in troubleshooting, system monitoring, and IT support operations
- Practiced diagnosing and resolving system issues in simulated environments
- Exposure to patching, system updates, and security-focused IT practices