Brandi Jordan
Paintsville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Support Services Associate
Floyd County Health Department
Prestonsburg, KY
04.2024 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members, including filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, and faxing.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Maintained a secure filing system for confidential documents.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Entered data into electronic health record systems.
- Scanned incoming documentation.
- Pulled patient charts for upcoming appointments.
Personal Care Assistant
TechMedical
Prestonsburg, KY
06.2022 - 03.2024
- Accompanied clients to medical appointments.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- I shopped at grocery stores for the client and attended doctor appointments with the client.
Sales Associate/Cashier/Backroom Associate/Stocker
Walmart
Paintsville, KY
11.2020 - 05.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Worked backroom included picking, packing, and labeling.
- Organized stockroom to ensure easy access to products.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Personal Care Assistant
Appalachian Agency For Senior Citizens
Cedar Bluff, VA
01.2020 - 08.2020
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Accompanied clients to medical appointments.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Remind client to take medication and grocery shop for clients.
Cafeteria Worker
Tazewell County Public Schools
Cedar Bluff, VA
02.2019 - 01.2020
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Stocked shelves with necessary supplies for cafeteria operations.
- Followed health and safety regulations when preparing meals or handling food products.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Checked expiration dates on food products prior to use.
- Rotated stock items so that older items are used first.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Assisted in the setup and breakdown of cafeteria for breakfast, lunch, and special events.
- Followed recipes and presentation specifications as set by cafeteria management.
Stay at Home Mom
Stay At Home Mom
Cedar Bluff, VA
02.2007 - 02.2019
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed.
- Provided support and guidance to maintain a safe home environment.
Education
Bachelor in Business Administration Management - Business Administration and Management
American National University
Salem, VA05-2026
Associate in Administrative Medical Assisting - HealthCare Administration
American National University
Salem, VA06-2024
High School Diploma -
Johnson Central High School
Paintsville, KY05-2004
Skills
- Customer service
- Data entry
- Medical record management
- Appointment scheduling
- Office administration
- Team collaboration
- Empathy and patience
- Communication skills
- Microsoft Office
- Time management
- Electronic health records
- Patient care
- Positive and professional
- Greeting and seating clients
- Multitasking and prioritization
Timeline
Support Services Associate
Floyd County Health Department
04.2024 - Current
Personal Care Assistant
TechMedical
06.2022 - 03.2024
Sales Associate/Cashier/Backroom Associate/Stocker
Walmart
11.2020 - 05.2022
Personal Care Assistant
Appalachian Agency For Senior Citizens
01.2020 - 08.2020
Cafeteria Worker
Tazewell County Public Schools
02.2019 - 01.2020
Stay at Home Mom
Stay At Home Mom
02.2007 - 02.2019
Bachelor in Business Administration Management - Business Administration and Management
American National University
Associate in Administrative Medical Assisting - HealthCare Administration
American National University
High School Diploma -
Johnson Central High School