Hi, I’m
Brandi Kenney
Machesney Park,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
Work History
TEKsystemsCedar Rapids, IA
Technical Support Representative
02.2018 - 04.2022
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cable, and dial-up.
ServicomRockford, IL
Customer Service Representative
12.2016 - 01.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Road RangerLoves Park, IL
Cashier
11.2012 - 03.2015
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Butitta BrothersRockford, IL
Administrative Assistant
05.2008 - 01.2011
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Regional Learning CenterRockford, IL
GED
11.2013
Skills
- Strong organizational Skills
- Document and File Management
- Microsoft Windows and Office
- Windows Operating System
- Customer Communication and Empathy
- Friendly and Patient
- Upselling Products and Services
- Efficient and Detail-Oriented
Timeline
Technical Support Representative
TEKsystems
02.2018 - 04.2022
Customer Service Representative
Servicom
12.2016 - 01.2018
Cashier
Road Ranger
11.2012 - 03.2015
Administrative Assistant
Butitta Brothers
05.2008 - 01.2011
Regional Learning Center
GED
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