Brandi Kern
Harpers Ferry,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Frederick Medical & Pulmonary
03.2018 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Cardiology Associates of Frederick
12.2016 - 02.2018
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed patient appointments efficiently, reducing wait times significantly.
Elderly Caregiver
Sent From Above LLC
04.2013 - 11.2016
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
High School Diploma -
Washington High School
Charles Town, WV03.2013
Skills
- Telephone Etiquette
- Office Administration
- Electronic Medical Records
- Account Management
- Customer Service
Timeline
Medical Receptionist
Frederick Medical & Pulmonary
03.2018 - 08.2022
Medical Receptionist
Cardiology Associates of Frederick
12.2016 - 02.2018
Elderly Caregiver
Sent From Above LLC
04.2013 - 11.2016
High School Diploma -
Washington High School
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