Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Brandi Leicht

Pittsburgh,PA

Summary

Seeking to apply my expertise in problem-solving and communication to lead successful service delivery teams. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Service Delivery Manager with more than 5 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

Overview

17
17
years of professional experience

Work History

Service Delivery Manager

TELUS Health
Atlanta, GA
10.2019 - Current
  • Managed service delivery expectations.
  • To demonstrate excellent communication with internal clients as well as external
  • To fix reliability issues, tracking metrics, managing budgets, leading delivery team
  • Also ensuring
  • Confidentiality when needed.
  • Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential.
  • Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
  • Developed strategies and policies for resource infrastructure and allocation.
  • Monitored and managed desktop support, IT services and VIP support functions to boost performance.
  • Selected third-party vendor to support IT infrastructure in support of customer with nationwide retail stores.
  • Monitored all aspects of contracts with third party organizations to ensure that required services were delivered.
  • Identified opportunities to reduce cost and improve productivity.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing client requests.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.

Financial Analyst

SAP Ariba
Pittsburgh, PA
05.2018 - 10.2019
  • Decides cost of operations by establishing standard cost, collecting operational data
  • Identifying financial status by comparing actual results with plans
  • Analyzing process by providing and enforcing procedures with current supply trends with the
  • Current guiding costs.
  • Generated financial reports to garner forecasting, trending and narrative results analysis for management.
  • Prioritized and expedited assigned work to meet changing business circumstances.
  • Conducted audits and reported findings to facilitate research and resolution.
  • Used best practice models to analyze large amounts of data and share insights.
  • Established financial policies and procedures to set standards for compliance.
  • Implemented company end-to-end technology platform.
  • Reviewed costs, expenses and revenues associated with construction projects.
  • Developed financial analysis reports and presentations by applying acquired financial principles.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.
  • Utilized statistical, economic and financial principles and techniques to prepare reports and other requests.

Billing Analyst

Highmark Blue Cross Blue Shield
Pittsburgh, PA
05.2006 - 05.2018
  • Applied payments from customers to proper accounts, checking information to verify accuracy.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Maintained procedure maps on processes performed to test billing system changes.
  • Followed all company procedures to keep data confidential.
  • Entrusted with accounts payable functions for organization in Health Care industry sector.
  • Discussed changes in internal processes and procedures to enforce execution.
  • Completed risk assessments for quarterly and annual schedules.
  • Worked closely with Management to promote special project success.
  • Worked with team members and leadership to identify and develop process improvements.

Education

bachelor of science -

point park university
04.2016

Skills

  • Worked in Medicare/Medicaid programs
  • Understanding compliances for government programs
  • 5 years with billing management
  • Client facing has always been a strength
  • Being readily available for my team as well as clients
  • Forward thinking
  • 2
  • Process Flow Validations
  • Project Implementation
  • Training and Coaching
  • Client Needs Assessments
  • Risk Mitigation
  • Customer Engagement
  • Technology Evaluations
  • Effective Listening and Communication
  • Resource Allocation
  • Project Planning
  • Third-Party Contracts
  • Schedule Coordination
  • Client Relationship Management
  • Workload Management
  • Client Relationships
  • Operations Support
  • Performance Improvement
  • Route Planning
  • Data Analytics
  • Case Documentation
  • Mentoring and Training
  • Proficient in Microsoft
  • Solutions Development
  • Service Order Flow
  • Proficient in SASS products

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Service Delivery Manager

TELUS Health
10.2019 - Current

Financial Analyst

SAP Ariba
05.2018 - 10.2019

Billing Analyst

Highmark Blue Cross Blue Shield
05.2006 - 05.2018

bachelor of science -

point park university

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Brandi Leicht