Brandi Liles-Garner
Justin,TX
Summary
Knowledgeable licensed massage therapist with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences. Specialize in fascia therapy, medical massage, lymphatic massage, prenatal massage along with Proprioceptive neuromuscular facilitation (PNF) stretching, active therapy to aid in ROM and assisted stretching. I have provided over thousands of hours of therapeutic massage services to clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TCR Chiropractic
- I offer a range of therapeutic massage services to clients. I primarily work with individuals who have had injuries that have caused residual pain, individuals who have had surgeries and are needing relief through lymphatic work, and/or scar tissue release. I also provide trigger point therapy to clients who are experiencing pain from everyday life.
Village Chiropractic & Medical Massage
10.2020 - 09.2025
- I offered a range of therapeutic massage services to clients at our Double Oak location. I primarily worked with individuals who have post injuries and/or surgeries providing relief through lymphatic work, scar tissue release, and trigger point therapy. I also worked with women seeking pre/postnatal care for comfort.
- Circulation.
Customer Service Associate
Sally Beauty Corporate
Denton, TX
09.2015 - 01.2020
- Resolved escalated sales representatives and customers complaints, providing solutions that maintained client loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements that enhanced response times for customer inquiries and issues.
Juvenile Correctional Officer
Texas Juvenile Justice Department
Gainesville, TX
01.2015 - 07.2015
- Monitored juvenile behavior to ensure compliance with facility rules and regulations.
- Conducted safety inspections of living areas and equipment to maintain secure environment.
- Assisted in de-escalation techniques during conflicts to promote positive resolutions.
- Documented incidents and behavioral reports accurately for review by supervisory staff.
- Trained new staff on safety protocols and operational procedures for effective team integration.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
Education
High School Diploma -
Krum High School
Krum, TX05-2000
Massage Therapy
Institute Of Bodywork Studies
Highland Village, TX10-2020
Skills
- Human anatomy and physiology
- CPR and first aid
- Administration Duties
- Customer service
- Problem resolution
- Complaint handling
- Assertiveness
- Clerical support
- Safety regulations
- De-escalation techniques
- Conflict mediation
Certification
- Massage & Bodywork Licensing, passed 2023 License: MT137909
- Certification of Stretching, passed 2023
- Certification of Medical Massage Practitioner, passed 2023
- Certification of Cupping for Lymphatic Drainage, passed 2024
Timeline
Village Chiropractic & Medical Massage
10.2020 - 09.2025
Customer Service Associate
Sally Beauty Corporate
09.2015 - 01.2020
Juvenile Correctional Officer
Texas Juvenile Justice Department
01.2015 - 07.2015
TCR Chiropractic
High School Diploma -
Krum High School
Massage Therapy
Institute Of Bodywork Studies
Massage techniques
- Deep tissue
- Trigger point therapy
- Compression massage
- Myofascial release therapy
- Sports massage
- Prenatal massage
- Manual lymphatic drainage
- PNF Stretching (Proprioceptive neuromuscular facilitation)
- Taping
- Cupping