Megan Goodman
South Daytona
Summary
Customer service oriented professional, with a unique background, from Healthcare to Sales. Capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential. Thrives in an upbeat, fast paced environment.
Overview
14
14
years of professional experience
Work History
Healthinsurance.com
Daytona Beach, Fl
01.2026 - 04.2026
- Handled outbound and inbound communications, involving Medicare verifications, post effectuation & welcome calls
- Navigated multiple computer systems, while processing data and requests
- Overcame objections when it came to clients who were hesitant to enroll in new Medicare Advantage plans
- Adhered to HIPAA regulations
- Managed time effectively
- Worked night shift
Sales Representative (AT&T)
Advanced Call Center Technologies
Blountville, TN
03.2025 - 01.2026
- Cold calling leads in different queues, providing solutions for clients
- Navigating multiple computer systems, multitasking while talking on the phone
- Building quotes and performing math equations on the spot
- Enrolling applicants in services
- Determining eligibility
- Delegating tasks accordingly
- Staying up to date on data, promotions, new products and more.
Medical Billing Associate
Paragon Anesthesia
Kingsport, TN
01.2023 - 12.2024
- Claims Submission/Follow-Up
- Patient Billing
- Claims Appeals
- Insurance Eligibility Verification
- Faxing/Mailing Correspondence
- Patient & Insurance Company Phone Calls
- Office Organization
- Took patient payments
- Processed Financial Assistance Applications/Calculated Discounts
- Collected payments from insurance companies
- Worked with ICD-10 Coding
Appointment Setter
Design One Solar
Bristol, TN
01.2022 - 2022
- Cold calling
- Script memorization
- Convincing potential customers to set up appointments with our company
- Discussing and planning for possible business in the future
- Connecting with people and persuading them to be interested in our products in a professional manner
- Pursuing monthly goals
- Working in teams
Mental Health Associate (Residential)
Mountain Youth Academy
Mountain City, TN
01.2020 - 01.2021
- Assisted students (ages 5-17) with life skills and daily living activities
- Delivered care for patients with behavioral and mental health needs
- Monitored and de-escalated situations
- Helped children work through treatment programs and cope with trauma
- Kept records of actions, locations and changes of behavior
- Therapeutic Crisis Intervention Certified
- Developed professional and healthy rapport
Restaurant Manager / Customer Service
West Glow Resort and Spa, Relax and Chateaux
Blowing Rock, NC
01.2018 - 01.2020
- Build relationships and stay attentive to employees by motivating them to succeed and improve.
- Supervise employees, create schedules, and manage inventory levels.
- Keep accurate and complete department records, process payroll, handle supply inventory, audit cash receipts, prepare bank deposits, and ensure adherence to policies and procedures.
- Stay focused during busy times and delegate tasks to employees to keep business running smoothly.
- Assist customers with any questions, concerns, or complaints.
- Address issues in a professional manner and resolve staff and customer service issues.
Server / Bartender / Customer Service
Ransom
Boone, NC
01.2016 - 01.2018
- Managed multiple drink orders quickly and accurately to serve customers.
- Regularly cleaned and sanitized glasses, utensils, bar equipment, bar area, work areas, and tables.
- Displayed friendly, outgoing, and energetic behavior to create a warm and fun atmosphere for guests.
- Collected money for drinks served and balanced cash receipts.
- Assisted with decorating for parties and events.
Homemaker
Stay at Home Parent
Boone, NC
01.2012 - Current
- Developed, managed, and maintained a budget effectively.
- Coordinated and facilitated medical care, meals, and educational and social activities.
- Provided physical, emotional, and intellectual support by evaluating each member’s individual need
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
Clearwater, Fl06.2020
Skills
- Experience in SALES
- Overcoming objections
- Bringing optimism
- Self Awareness
- Motivation
- Drive
- Zeal
- Passion for Success
- Team Member
- Leadership
- Independent
- Meeting Metrics
- Eager to learn
- Culturally Competent
- Advocacy
- Multi-Tasking
- Healthcare Delivery
- Health and Human Services
- Anatomy & Physiology
- Community Resources
- Public and Community Health Systems
- Program Planning
- Crisis Intervention
- Behavioral Health
- Family Dynamics
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA
- Intervention Strategies
- Interpersonal Professional Communications
Timeline
Healthinsurance.com
01.2026 - 04.2026
Sales Representative (AT&T)
Advanced Call Center Technologies
03.2025 - 01.2026
Medical Billing Associate
Paragon Anesthesia
01.2023 - 12.2024
Appointment Setter
Design One Solar
01.2022 - 2022
Mental Health Associate (Residential)
Mountain Youth Academy
01.2020 - 01.2021
Restaurant Manager / Customer Service
West Glow Resort and Spa, Relax and Chateaux
01.2018 - 01.2020
Server / Bartender / Customer Service
Ransom
01.2016 - 01.2018
Homemaker
Stay at Home Parent
01.2012 - Current
Associate of Science - Health and Human Services
Ultimate Medical Academy