Brandi Marston
Gastonia,NC
Summary
Detail-oriented Property and Casualty license holder with expertise in overseeing medical front office tasks. Proficient in scheduling patient appointments and streamlining administrative procedures to optimize workflow. Demonstrated ability to interact effectively with patients and manage medical records efficiently, ensuring high-quality service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Neuroscience and Spine Associates
01.2019 - 02.2025
- Verified Billing-skills directly applicable to insurance claim review and policy servicing patient insurance coverage, obtained authorizations, and processed confidential records and ensured compliance with HIPAA, demonstrating regulatory awareness
- Collected payments (copays, deductibles, coinsurance) and reconciled daily deposits, supporting premium collection experience
- Coordinated Workers' Comp referrals and documentation, parallel to claims coordination in P&C roles
- Used systems (EHR, Phreesia, Allscripts) to maintain and retrieve policy-relevant data accurately
Cashier / Customer Service
Dollar Tree
10.2016 - 01.2020
- Delivered excellent front-line service and resolved customer inquiries, supporting client satisfaction in insurance service roles
- Handled daily financial transactions, safe audits, and deposits-parallel to policy billing and premium collections
- Managed store operations, demonstrating leadership and multitasking in high traffic environments
Surgery Coordinator
Carmel Foot Specialists, P.A
05.2014 - 10.2018
- Verified insurance eligibility and coordinated surgery authorizations, mirroring policy setup and coverage approvals
- Maintained patient records and processed forms (including FMLA), highlighting claims documentation and privacy law experience
- Collected copays, deductibles, and coinsurance
- Scheduled surgeries and managed communications with providers and patients
Patient Care Coordinator
Lash Group
11.2013 - 05.2014
- Entered patient demographic data and coordinated shipments of prescribed medications
- Handled inbound calls and maintained professional communication with clients
Clinical Assistant II
Caromont Rheumatology
07.2006 - 07.2012
- Interfaced with patients and third-party providers, showcasing skills in client relations and external communication
- Trained new staff and ensured adherence to clinical procedures and compliance standards
- Managed medical coding, insurance verification, and denial resolution
- Documented patient history, obtained vitals, and supported physicians in patient exams
Education
High School -
East Gaston High School
Mount Holly, NC06.1997
Kaplin University -
Kaplin University
01.2025
Skills
- Property & Casualty License
- Insurance Verification & Claims Support
- Policy Documentation
- Regulatory Compliance (HIPAA, privacy laws)
- Accounts Receivable / Payable
- Microsoft Excel
- Microsoft Outlook
- Communication
- Attention to Detail
- Fast Learner
- Problem Solver
- Medical Billing & Coding (ICD-9, ICD-10, CPT)
- EMR Systems (Epic, Allscripts, Phreesia)
- Appointment Scheduling
- Patient Relations
- Coordination
- Customer service expertise
Certification
- Certified Coding Specialist
- Medical Coding Certification
- CPR Certification
- Property & Casualty License
Additional Information
Strong clinical support and administrative skills, Excellent communication, organizational, and multitasking abilities
Healthcare Experience
- Medical Billing & Coding (ICD-9, ICD-10, CPT)
- EMR Systems (Epic, Allscripts, Phreesia)
- Appointment Scheduling
- Patient Relations & Coordination
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefits401k matchWork from home optionPaid time offPaid sick leaveCareer advancementWork-life balanceQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Front Office Coordinator
Neuroscience and Spine Associates
01.2019 - 02.2025
Cashier / Customer Service
Dollar Tree
10.2016 - 01.2020
Surgery Coordinator
Carmel Foot Specialists, P.A
05.2014 - 10.2018
Patient Care Coordinator
Lash Group
11.2013 - 05.2014
Clinical Assistant II
Caromont Rheumatology
07.2006 - 07.2012
High School -
East Gaston High School
Kaplin University -
Kaplin University
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