Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Brandi Matthews

Haslet,TX

Summary

Dynamic and results-driven professional with extensive experience as a Commercial Driver and Heavy Equipment Operator@ IndyGo and City of Indianapolis demonstrating exceptional problem-solving aptitude and a strong work ethic. Proven track record in accurate record keeping and transportation safety, ensuring timely deliveries while maintaining compliance with regulations. Committed to enhancing customer satisfaction through effective communication and service excellence.

Overview

26
26
years of professional experience

Work History

Mail Carrier

USPS
Indianapolis, IN
12.2024 - 05.2025
  • Sorted and delivered mail to designated routes efficiently.
  • Managed time effectively to ensure timely delivery of all mail.
  • Maintained accurate records of delivered and undelivered items.
  • Operated postal vehicles safely while adhering to traffic regulations.
  • Communicated with customers regarding mail services and inquiries.
  • Handled packages of various sizes with care during transport.
  • Collaborated with team members to address delivery challenges promptly.
  • Adhered to safety protocols while performing daily duties on the route.
  • Scanned packages for delivery tracking.
  • Assisted other carriers with their routes as needed during peak periods.
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.
  • Sorted mail to be delivered according to route and customer address.
  • Ensured compliance with federal laws related to privacy protection.
  • Organized parcels into appropriate size containers for transport.
  • Maintained records of all deliveries made during the day.
  • Collected signatures from recipients of registered mail items.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Handled undeliverable mail in accordance with established procedures.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Delivery Driver

Amazon DPS Independent Contract
Indianapolis, IN
05.2024 - 12.2024
  • Operated delivery vehicles safely and efficiently in diverse traffic conditions.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Delivered packages promptly while adhering to scheduled routes and timeframes.
  • Navigated routes with relevant map programs and GPS systems.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Demonstrated strong customer service skills while interacting with recipients during deliveries.
  • Utilized handheld devices for navigation and package scanning during deliveries.
  • Collaborated with team members to enhance overall delivery processes and efficiency.
  • Maintained accurate records of deliveries, including customer signatures and tracking information.
  • Communicated effectively with dispatch to report delays or issues during deliveries.

Commercial Driver

City Of Indianapolis Department Of Metropolitan Development
Indianapolis, IN
03.2023 - 01.2024
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
  • Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
  • Demonstrated commitment to safety by attending regular training sessions on defensive driving, hazardous materials handling, and accident prevention.
  • Reduced fuel consumption through efficient route planning and attentive driving habits.

Professional Coach Operator

IndyGo Transportation Services
03.2014 - 02.2023
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Ensured passenger safety through strict adherence to driving regulations and company policies.
  • Improved on-time performance with proactive route planning and effective communication with dispatchers.
  • Assisted passengers with special needs, ensuring accessibility and accommodation throughout their journey.
  • Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.
  • Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
  • Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
  • Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.

Machine Operator

Interstate Brands
07.1999 - 11.2012
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Education

High School Diploma -

Arlington High School
Indianapolis, IN
12.2004

Skills

  • Emergency response readiness
  • Strong work ethic
  • Accurate record keeping
  • Vehicle inspection proficiency
  • Professional demeanor
  • Stress management techniques
  • Problem-solving aptitude
  • Transportation Safety
  • DOT Compliance
  • Safe Driving
  • Valid B Driver's License with Passenger, Air Brake, School Bus, Hazmat and Tanker Endorsement

Accomplishments

8 year Safe Driver Awards

References

References available upon request.

Timeline

Mail Carrier

USPS
12.2024 - 05.2025

Delivery Driver

Amazon DPS Independent Contract
05.2024 - 12.2024

Commercial Driver

City Of Indianapolis Department Of Metropolitan Development
03.2023 - 01.2024

Professional Coach Operator

IndyGo Transportation Services
03.2014 - 02.2023

Machine Operator

Interstate Brands
07.1999 - 11.2012

High School Diploma -

Arlington High School

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