Shakira JEFFERSON
Ellicott City,MD
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about inmate processes and main carrying restrictions. Observant Correctional Officer with over six years of experience in security keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Baltimore City , MD
08.2021 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Performed regular maintenance checks on assigned vehicle.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
SUPPLY CORRECTIONAL OFFICER
MD DPSCS
BALTIMORE CITY , MD
03.2020 - 02.2021
- Ensured staff compliance with company policies and procedures.
- Coordinated department workflow, delegating tasks to team members as needed.
- Monitored employee performance and provided constructive feedback.
- Conducted regular meetings with staff to discuss progress and goals.
- Assisted in the development of new processes to improve efficiency.
- Developed strategies for improving customer service initiatives.
- Scanned inmate's property into computer system and had inmate's complete a property form for families to pick up from facility
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
SECURITY OFFICER
DUNBAR ARMORED
Hunt Valley, MD
01.2016 - 03.2020
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
High School Diploma -
New Spiritual Academy
Baltimore, MD06-2016
Skills
- Street Orientation
- Mail Sorting
- Route Management
- Weather Tolerance
- Inmate Classification
- Emergency Response
- Surveillance
- Facility Security
Timeline
Mail Carrier
United States Postal Service, USPS
08.2021 - Current
SUPPLY CORRECTIONAL OFFICER
MD DPSCS
03.2020 - 02.2021
SECURITY OFFICER
DUNBAR ARMORED
01.2016 - 03.2020
High School Diploma -
New Spiritual Academy
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