Iman Newsom
Bedford Heights,Ohio
Summary
Dedicated customer service representative with a strong motivation to ensure customer satisfaction and contribute to company success. Skilled in problem-solving, decision-making, and adept at going above and beyond to achieve goals efficiently. Proven ability to lead, train, and build customer loyalty, enhancing overall customer experiences. Possesses critical thinking, organizational, and Microsoft Office skills.
Overview
2022
2022
years of professional experience
Work History
Mail Carrier
USPS
- 01.2023
- Efficiently carried out mail delivery responsibilities, ensuring timely and accurate distribution.
- Present
HR Manager
725 Transportation Company
06.2019 - 09.2021
- Processed payroll, created schedules, and managed employee onboarding/offboarding.
- Informed new employees about insurance and administered drug tests.
- Conducted road audits to ensure compliance and operational excellence.
Sales Manager
AT&T
05.2018 - 06.2019
- Delivered exceptional at-home customer service to new AT&T/DIRECTV customers.
- Assisted customers in bundling services to save costs and upsold additional products.
- Built customer trust through product knowledge and personalized interactions.
Customer Service Representative
DIRECTV
2014 - 2018
- Selected optimal plans to meet family needs and preferences.
- Arranged installation times to optimize technician availability.
- Guided clients through troubleshooting processes during service disruptions.
Education
No Degree - Human Resources
Bryant & Stratton College
Online H.S. Diploma - undefined
Bedford High School
05.2010
Skills
- Parcel delivery
- Weather tolerance
- Package handling
- Safety awareness
- Postal regulations
- Route management
- Mail distribution
- Street orientation
- Technology use
- GPS use
- Schedule management
- Interpersonal communication
- Service sales
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Punctuality
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
HR Manager
725 Transportation Company
06.2019 - 09.2021
Sales Manager
AT&T
05.2018 - 06.2019
Mail Carrier
USPS
- 01.2023
H.S. Diploma - undefined
Bedford High School
Customer Service Representative
DIRECTV
2014 - 2018
No Degree - Human Resources
Bryant & Stratton College
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