BRANDI M BACH
Summary
Dynamic leader with a proven track record at Phoenix Senior Living, where I surpassed regional occupancy benchmarks by elevating rates to 96%. Expert in regulatory compliance and strategic decision-making, I excel in team leadership and performance monitoring, driving results through effective communication and industry knowledge.
Overview
15
15
years of professional experience
Work History
SENIOR SOURCE CONSULTING
09.2020 - Current
- Executed Mystery Shops and delivered coaching for Senior Living companies in Southeast.
- Enhanced performance of Sales Leaders by applying Regional Sales skills in multiple markets.
- Conducted competitive analysis to identify market positioning strategies for communities.
REGIONAL DIRECTOR OF OPERATIONS
PHOENIX SENIOR LIVING
06.2021 - 06.2024
- Secured highest net operating income for the firm in back-to-back years.
- Surpassed regional occupancy benchmarks by increasing rates from 65% to 96% within two years.
- Leveraged compliance expertise and nursing knowledge to achieve a deficiency-free State Survey.
- Utilized strategic planning techniques to boost community success by performing SWOT and competitive analyses.
- Discovered cost control measures that enhanced monthly financial outcomes.
DISTRICT DIRECTOR OF OPERATIONS AND COMPLIANCE/CLINICAL
BROOKDALE SENIOR LIVING
09.2009 - 07.2020
- Successfully managed dual roles as District Director of Operations and Clinical Services/Compliance, resulting in positive survey outcomes.
- Earned divisional recognition for achieving top NOI variance to budget.
- Achieved a 104% year-over-year improvement in NOI while reducing costs over 12%.
- Recognized for significantly boosting associate retention rates from 57% to 89%.
- Delivered consistent results with a region-leading occupancy of 98.9%.
- Facilitated training and development for Executive Directors, Wellness Directors, Sales Leaders, and other new hires across multiple projects.
Education
MASTER OF SCIENCE - NURSING
UNIVERSITY OF PHOENIX
01.2008
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
UNIVERSITY OF ALABAMA AT BIRMINGHAM
01.1998
Skills
- Effective Communication
- Team Leadership Skills
- Skilled in Task Management
- Results-Oriented Goal Development
- Strategic Decision-Making
- Industry knowledge
- Transparency in Communication
- Performance Monitoring
- Skilled in PowerPoint and Excel
- Proficient in EHR Systems
- CRM Software Proficiency
- Regulatory Compliance Expertise
Professional Achievements
- Appointed to the Alabama Assisted Living Board of Examiners by Governor Ivey
- Chamber Health Coalition
Timeline
REGIONAL DIRECTOR OF OPERATIONS
PHOENIX SENIOR LIVING
06.2021 - 06.2024
SENIOR SOURCE CONSULTING
09.2020 - Current
DISTRICT DIRECTOR OF OPERATIONS AND COMPLIANCE/CLINICAL
BROOKDALE SENIOR LIVING
09.2009 - 07.2020
MASTER OF SCIENCE - NURSING
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
UNIVERSITY OF ALABAMA AT BIRMINGHAM
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