Brandi McAbee
Boiling Springs,SC
Summary
Dedicated Customer Service professional and passionate worker who learns quickly at any task that has been assigned. I have leadership experience, but I am versatile enough to work in a support staff role as well. My objective is to work with a company that allows me to grow as they grow and increase profitability.
Overview
24
24
years of professional experience
Work History
Business Admin/Dental Insurance Coordinator
ProGrin Dental
Boiling Springs , SC
10.2020 - Current
- Improve revenue for providers appealing denied claims.
- Post and reconcile insurance and patient payments.
- Research and resolve incorrect payments, work EOB rejections, and other issues with outstanding accounts,
- Answer and resolve patient billing issues.
- Follow up on insurance and patient aging reports keeping reports under 2 pages.
- Research refund requests.
- File claims electronically.
- Keep insurance collections numbers at or above company standard of 90% for eight locations.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments.
Certified Dental Assistant/Mentor
ProGrin Dental
Boiling Springs, SC
08.2014 - 09.2020
- Led internal mentor program by training all new dental assistants for eight locations on company standards.
- Held company meetings with operations team and supporting staff to plan company training objectives.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns..
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Booked patient appointments and managed treatment details using Dentrix and Eaglesoft software.
Customer Service Representative/Inside Sales Associate
Verizon Wireless
Spartanburg, SC
12.2000 - 12.2010
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified consumer interests and key market identifies for new accounts.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bank Teller
Bank Of America
Spartanburg, SC
01.1994 - 11.2000
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
Associate of Arts -
Spartanburg Technical College
Spartanburg, SCCertification - Dental Assisting
Sunrise School of Dental Assisting
Columbia, SC2012
Skills
- Customer Service 10 years
- Account Management 5 years
- Dental Experience
- Inside Sales
- Insurance Verification
- Microsoft Office
- Critical thinking & Problem solving
- Upbeat and Positive Personality
- Coaching and Mentoring
Timeline
Business Admin/Dental Insurance Coordinator
ProGrin Dental
10.2020 - Current
Certified Dental Assistant/Mentor
ProGrin Dental
08.2014 - 09.2020
Customer Service Representative/Inside Sales Associate
Verizon Wireless
12.2000 - 12.2010
Bank Teller
Bank Of America
01.1994 - 11.2000
Associate of Arts -
Spartanburg Technical College
Certification - Dental Assisting
Sunrise School of Dental Assisting