Brandi Meadows
Forsyth,MO
Summary
Energetic multi-tasker seeking a challenging position as a Receptionist, bringing superb front desk skills and clerical abilities in order to provide the company with exceptional customer care and administrative services.
Overview
12
12
years of professional experience
Work History
Customer Service Relations
Titan Propane
Branson, MO
08.2010 - 08.2015
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Obtained signatures for financial documents and internal and external invoices.
- Reviewed account information and charges with customers over phone and in person.
- Resolved service-related problems in a timely manner.
Front Desk Agent
Jaspers Hotels - Howard Johnson/Days Inn/Red Roof Inn
Branson
03.2003 - 08.2010
- Greeted and welcomed all hotel guests with a smile.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance and housekeeping to meet guest requests.
- Resolved service-related problems in a timely manner.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Updated team members about changes in hotel products, services, pricing and policies.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Education
High School Diploma - undefined
Branson High School
Branson, MO1991
Skills
- Service-oriented
- Hotel operations and management
- POS systems
- Front desk experience
- Excellent communication skills
- Computer knowledge
- Skilled negotiator
- Professional phone etiquette
- Advanced clerical knowledge
- Multi-line phone proficiency
Timeline
Customer Service Relations
Titan Propane
08.2010 - 08.2015
Front Desk Agent
Jaspers Hotels - Howard Johnson/Days Inn/Red Roof Inn
03.2003 - 08.2010
High School Diploma - undefined
Branson High School