Jessica Rose
Hope Mills,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Relations
Duke Energy
ClearWater , FL
09.2021 - Current
- Maintained accurate records of customer interactions and transactions.
- Provided guidance on customer inquiries, complaints, and issues.
- Developed customized solutions based on individual client requirements.
- Developed customer service strategies to ensure maximum satisfaction and loyalty.
- Assisted in resolving customer disputes in a timely manner.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Audited customer account information to identify issues and develop solutions.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
Business Owner
Rainy Dy Jewelry
Hope Mills, NC
03.2017 - 12.2021
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Ensured compliance with all local laws and regulations related to the business operations.
- Monitored cash flow to ensure proper budgeting of resources.
- Oversaw daily operations of the business and provided guidance when needed.
- Identified areas where additional controls could be implemented to prevent future fraud incidents.
Accounts Payable Invoice Tracking Officer
Walmart
Fayetteville, NC
06.1998 - 03.2017
- Reviewed vendor statements and addressed discrepancies in a timely manner.
- Worked closely with Accounts Receivable team on customer billing issues related to vendor invoices.
- Conducted in-depth investigations into reported cases of fraud, analyzing financial records and other documents to identify discrepancies.
Skills
- Complaint Handling
- Complaint resolution
- Information Security
- One Call Resolution
- Quality Assurance
- Client relations and retention
- Conflict resolution techniques
- Team Building and Leadership
- Quality Assurance Controls
Timeline
Customer Service Relations
Duke Energy
09.2021 - Current
Business Owner
Rainy Dy Jewelry
03.2017 - 12.2021
Accounts Payable Invoice Tracking Officer
Walmart
06.1998 - 03.2017