Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Brandi Meyers

Tampa,FL

Summary

Accomplished Store Manager with a proven track record at SUBWAY® Restaurants, adept in inventory and operations management, and fostering high employee satisfaction. Skilled in multitasking and organization, I excel in optimizing store performance and customer service, significantly enhancing sales and profitability. Substantiated leadership ensures efficient team training and mentoring, driving success and long-term growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

SUBWAY®Restaurants (Corporate)
06.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed over 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality by over 15%.
  • Assisted in recruiting, hiring and training of new team members.
  • Managed inventory control, reducing waste and maintaining appropriate stock levels for efficient operations reducing waste over 12%.

General Manager

Subway (DML) Transitioned Through Acquisition
02.2021 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of over 20 professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability by over 10%.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Reduced budgetary expenditures by over 20% effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.

Customer Service Representative

Goodwill
01.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled over 10 escalated calls over a weeks time efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Matanzas High School
Palm Coast, FL
05.2018

Skills

  • Multitasking and Organization
  • Training and mentoring
  • Inventory and Operations Management
  • Payroll Management
  • Inventory Oversight and Supply Ordering
  • Bank and Safe Deposits

Certification

  • ServSafe Certification National Restaurant Association 2023/03 Expires 2028/03

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

SUBWAY®Restaurants (Corporate)
06.2023 - Current

General Manager

Subway (DML) Transitioned Through Acquisition
02.2021 - 07.2023

Customer Service Representative

Goodwill
01.2018 - 03.2020

High School Diploma -

Matanzas High School

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Brandi Meyers