Brandi Miller
Miller,MO
Summary
Experienced General Manager with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
General Manager
Kum & Go
Mt Vernon, MO
09.2012 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Assistant Manager
Caseys's General Stores
Mt Vernon, MO
05.2008 - 09.2012
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Deli Clerk
Price Cutter
Mt Vernon , MO
06.2011 - 11.2012
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Ozark High School
Ozark, MO05.1997
Some College (No Degree) - General Studies
Ozarks Technical Community College
Springfield, MOSkills
- Multitasking Abilities
- Dependable and Responsible
- Self-Motivated
- Decision Making
- Problem-Solving
- Planning and Coordination
Timeline
General Manager
Kum & Go
09.2012 - Current
Deli Clerk
Price Cutter
06.2011 - 11.2012
Assistant Manager
Caseys's General Stores
05.2008 - 09.2012
High School Diploma -
Ozark High School
Some College (No Degree) - General Studies
Ozarks Technical Community College
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