Corinne Cervantes
Green Bay
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
23
23
years of professional experience
Work History
General Manager
Angelina Restaurant
01.2004 - 01.2022
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created schedules and monitored payroll to remain within budget.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delegated work to staff, setting priorities and goals.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Administrative Office Assistant
Hinkfuss, Sickel, Petitjean and Weiting Law Office
Green Bay
01.2003 - 01.2004
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
- Directed customer inquiries to appropriate department personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily calendar activities including scheduling meetings, deadlines.
- Provided administrative support for executive staff members.
- Organized office supplies and placed orders when necessary.
- Inputted customer information into database systems for accurate record keeping purposes.
- Compiled data into organized records for easy retrieval and reference purposes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed and implemented efficient office procedures to streamline workflow.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained filing system for all documents related to office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided general administrative support such as photocopying, faxing.
- Composed, edited and typed complex memos and reports with job-related software.
- Greeted visitors in a professional manner and provided assistance as needed.
- Responded to customer issues to provide immediate resolution and improve retention.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Benefits Specialist
Humana Dental
De Pere
01.1999 - 01.2003
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Negotiated with benefits vendors to secure cost-effective services for the organization.
- Processed benefit enrollment forms, changes, and terminations.
- Developed and maintained benefits policies and procedures manuals.
- Provided guidance on claims processing procedures to ensure timely payments.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Education
Office Assistant And General Studies Certification - Business Administration
Northeast Wisconsin Technical College
Green Bay, WI08-2000
Skills
- Team building
- Employee training
- Customer service
- Inventory management
- Operational efficiency
- Effective communication
- Written communication
- Verbal and written communication
- Adaptability and flexibility
- Problem-solving
- Multitasking capacity
- Public relations
- Customer relations
- Customer experiences
- Organizational skills
- Active listening
- Staff hiring
- Team leadership
- Problem-solving abilities
- Reliability
- Interpersonal skills
- Problem-solving aptitude
- Multitasking Abilities
- Decision-making
Timeline
General Manager
Angelina Restaurant
01.2004 - 01.2022
Administrative Office Assistant
Hinkfuss, Sickel, Petitjean and Weiting Law Office
01.2003 - 01.2004
Benefits Specialist
Humana Dental
01.1999 - 01.2003
Office Assistant And General Studies Certification - Business Administration
Northeast Wisconsin Technical College