Alexis Lister
Old Bridge
Summary
Dynamic and results-driven General Manager with over 5 years of experience leading teams and driving operational success in the retail and food service industries. Proven track record in analyzing market trends, developing business strategies, and optimizing team performance to achieve revenue growth and operational excellence. Adept at fostering positive work environments, maintaining strong vendor relationships, and ensuring compliance with company policies and regulatory standards. Skilled in staff training, payroll management, and process improvement, with a focus on maximizing productivity and customer satisfaction. Experienced in managing budgets, streamlining communication, and building long-term customer relationships. Committed to delivering exceptional service and achieving business objectives through hands-on leadership and strategic planning.
Overview
5
5
years of professional experience
Work History
General Manager
Target
Paramus
05.2023 - 01.2025
- Analyzed market trends to inform business decisions and strategies.
- Formed and sustained strategic relationships with clients.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented successful business strategies to increase revenue and target new markets.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
Manager
Burger King
Paramus
01.2022 - 04.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed market trends and competitor activity to inform business strategy.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Manager
Wawa
Paramus
01.2022 - 02.2023
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with regulatory requirements and industry standards.
Night Shift Manager
McDonald’s
Paramus
03.2020 - 05.2022
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Investigated complaints regarding employee conduct or customer service issues during night shifts.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created schedules for employees based on workload requirements while adhering to budget constraints.
- Created and managed budgets for travel, training, and team-building activities.
- Assisted customers with product selection and purchase decisions when needed.
- Developed strategies to increase efficiency and productivity throughout the night shift.
- Responded promptly to guest requests to achieve customer satisfaction.
- Established friendly relationships with regular guests, members and residents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
High School Diploma -
Old Bridge High School
Old Bridge, NJ07-2023
Skills
- Budget management
- Relationship building
- Sales strategy
- Team building
- Strategic planning
- Time management
- Goal setting
- Stamping and assembly
- Leadership and team building
- Performance analysis
- Team leadership
- Cross-functional team management
- Process improvements
- Human resources leadership
- Staff training/development
- Community relationship building
- Customer service
- Crisis communications
- Teamwork
- Employee training
- Market analysis
- Conflict resolution
- Operations oversight
- Product analysis
- Client relations
- Economic analysis
- Effective leader
- Performance improvements
- Skilled negotiator
- Multimillion-dollar P&L management
- Supervision and training
- Budget forecasts
- Service quality improvement
- Operations management
- Budgeting and cost control
- Financial document control
- Staffing
- Business administration
- Sales
- Performance evaluations
- Interpersonal skills
Timeline
General Manager
Target
05.2023 - 01.2025
Manager
Burger King
01.2022 - 04.2024
Manager
Wawa
01.2022 - 02.2023
Night Shift Manager
McDonald’s
03.2020 - 05.2022
High School Diploma -
Old Bridge High School