Rhonda-Jean Mullen
Jamestown,NY
Overview
27
27
years of professional experience
Work History
General Manager
McDonald's Restaurant
Jamestown, NY, NY
03.2022 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Oversaw product development initiatives from concept through completion stages.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Guided management and supervisory staff to promote smooth operations.
- Supervised employees through planning, assignments, and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Homemaker
Housekeeping
Jamestown, NY
03.1998 - Current
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Manage schedules and logistics for family of 7.
- Balance priorities to create and implemented budget.
- Motivate, coach, and counsel children.
- Teach and model ethics.
- Work with teachers to closely monitor academic performance of children.
- Plan, organize and co-supervise extracurricular school activities.
- Coordinate medical care for all family members.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
People Manager
McDonald's Restaurant
Jamestown, NY, NY
05.2019 - 03.2022
- Organized regular team meetings to discuss progress, issues or changes in workflows.
- Participated in special projects or initiatives as needed throughout the organization.
- Reviewed project deliverables prior to submission to ensure quality assurance standards are met.
- Maintained accurate records of each employee's attendance, leave requests and other related information.
- Developed and implemented hiring processes for new employees.
- Ensured compliance with all applicable laws, regulations and company policies and procedures.
- Monitored employee engagement levels through surveys, interviews and feedback sessions.
- Established effective communication channels between teams, departments and management.
- Coordinated cross-functional teams during times of high workloads or peak periods.
- Actively sought out ways to increase efficiency while decreasing costs across the department.
- Assisted in developing budgets for projects or initiatives that support business objectives.
- Resolved conflicts among team members in a professional manner.
- Identified opportunities for staff development and training needs.
- Provided guidance and coaching to team members on how to improve their job performance.
- Analyzed data from various sources to identify areas of improvement within the department.
- Fostered an environment where teamwork was encouraged and collaboration was valued.
- Managed recruitment activities such as sourcing resumes, interviewing candidates, onboarding new hires.
- Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
- Created policies and procedures to ensure consistent application of standards across the organization.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Recruited new employees and built relationships, driving visibility.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Shift Manager
McDonald's Restaurant
Jamestown , NY
02.2012 - 05.2019
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Maintained cleanliness and organization of work area.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Analyzed sales data to identify trends and areas for improvement.
- Organized special events such as holiday sales or promotional campaigns.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with health and safety regulations.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Enforced safety standards throughout the store including proper use of equipment.
- Monitored inventory levels and placed orders for supplies as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Processed weekly payroll information using appropriate software applications.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Resolved conflicts between employees or customers in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Implemented cost-control measures to maintain budgetary guidelines.
- Reinforced rules to promote superior employee performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Planned and developed new operation processes to innovate and stay competitive.
- Developed pricing schedules, costing for materials, and compliance statements.
- Recommended opportunities for growth and advancement to motivate employees.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Prepared operations data to produce comprehensive reports to management.
Crew Member
McDonald's
Jamestown, NY
03.2010 - 02.2012
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Maintained an organized work area to ensure efficient operations.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Checked expiration dates on all products before serving them to customers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups, and bags.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Drove team success by quickly completing assigned tasks.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Directed patrons to restrooms and other amenities within facility.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
Westside High School
Macon GA06-1997
Skills
- Operational strategy
- Financial analysis
- Team building
- Process improvement
- Inventory management
- Employee training
- Regulatory compliance
- Customer service
- Vendor management
- Performance metrics
- Budget management
- Project management
- Conflict resolution
- Staff recruitment
- Team leadership
- Loss prevention
- Leader
- Facility management
- Visionary leadership
- Interpersonal skills
- Communication skills
- Workflow planning
- Budget forecasts
- Relationship building
- Business development
- Expense control
- Budget analysis
- Budget development
- Team oversight
- Distribution management
- Efficient multi-tasker
- Sales
- Service quality improvement
- Time and resource optimization
- Data review
- Customer relationship management
- Policy/program development
- Team player
- Cross-cultural communications
- Problem resolution
- Multi-unit operation management
- Supervision and training
- Networking
- Performance improvement
- Time management
- Motivation
- Training and coaching
- Staffing
- Account management
Timeline
General Manager
McDonald's Restaurant
03.2022 - Current
People Manager
McDonald's Restaurant
05.2019 - 03.2022
Shift Manager
McDonald's Restaurant
02.2012 - 05.2019
Crew Member
McDonald's
03.2010 - 02.2012
Homemaker
Housekeeping
03.1998 - Current
Westside High School