LUIZ FELIPE CORREA
CROMWELL,USA
Summary
I am a general manager with over 4 years of experience in enhancing customer satisfaction and team leadership in the restaurant industry. Skilled in optimizing staff schedules, implementing service improvement strategies, and resolving customer issues efficiently. Fluent in three languages, demonstrating exceptional communication and people skills, with a focus on maintaining high-quality standards and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Cromwell Pizza and Pasta
Cromwell, USA
10.2020 - Current
- Optimized workforce scheduling to improve productivity.
- Enhance customer satisfaction across diverse age groups
- Designed approaches for superior service performance.
- Addressed customer concerns swiftly to enhance satisfaction.
- Enhanced cooperative efforts ensuring flawless execution.
- Lead restaurant operations, supervise staff schedules, and maintain quality standards while driving customer satisfaction through menu optimization and cost control
- Oversee inventory management, ensure compliance with food safety regulations, and maintain precise documentation of operational procedures
- Develop creative solutions for peak-hour service optimization while maintaining high-quality standards and guest satisfaction
Education
No Degree -
Northeast Medical Institution
East Hartford02.2025
High School Diploma -
William H Hall High School
West Hartford, CT06-2021
Skills
- Customer Service
- Team Leadership
- Trilingual
- Phlebotomy
- Operational Excellence
- Time Management
- Guest Experience
- Operational Strategy
- Operational Efficiency
References
Arielle Ferreira, Cromwell Pizza & Pasta, 8606354655
Languages
- English, Fluent
- Portuguese, Native/Fluent
- Spanish, Proficient
Languages
English
Native/ Bilingual
Spanish
Professional
Portuguese
Native/ Bilingual
Certification
- Phlebotomy technician certification (expected by February 6th)
References
References available upon request.
Timeline
General Manager
Cromwell Pizza and Pasta
10.2020 - Current
No Degree -
Northeast Medical Institution
High School Diploma -
William H Hall High School
Similar Profiles
Cam AndersonCam Anderson
Staff Member at Cromwell PizzaStaff Member at Cromwell Pizza
Hanco BothaHanco Botha
Intern at Cromwell PizzaIntern at Cromwell Pizza
Marion SonnerMarion Sonner
Waitress & Counter-Help at Frank's Pizza Pasta & WingsWaitress & Counter-Help at Frank's Pizza Pasta & Wings