Megan Templeton
Troy
Summary
Driven and customer-focused management professional with extensive leadership experience across the restaurant, banking, and salon industries. Proven ability to lead high-performing teams, optimize daily operations, deliver exceptional customer service, and consistently achieve business goals. Skilled in staff development, financial management, sales growth, conflict resolution, and building strong clientrelationships. Adaptable and organized with a track record of improving operational efficiency while maintaining a positive customer experience in fast-paced environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Applebee's
Troy, OH
08.2023 - 2024
- Monitored business levels and adjusted team roles to ensure effective coverage for customer needs.
- Assisted in achieving 100% guest satisfaction by providing an exceptional dining experience.
- Supported team development by implementing strategies that improve performance and increase efficiency.
- Trained staff across various restaurant positions, including food preparation, money handling, and cleaning tasks.
- Facilitated positive relationships with guests and employees by utilizing strong interpersonal skills.
- Maintained high customer service standards to enhance overall guest experience.
- Evaluated operational performance to ensure compliance with regulatory, industry, and brand standards.
- Created sales forecasts and schedules that met desired productivity targets.
- Guided front-of-house staff on company policies, customer service techniques, and professional communication.
- Maximized profits by daily management of food, beverage, and labor costs.
Salon Manager
LA Tan
Huber Heights
08.2024 - 11.2025
- Managed daily salon operations, ensuring high standards of customer service and satisfaction.
- Developed training programs for staff, enhancing skills and performance across all team members.
- Implemented inventory control measures, reducing waste and optimizing product availability.
- Oversaw scheduling and staffing, aligning resources with peak demand to maximize efficiency.
Bank Teller
Huntington Bank
West Milton, OH
07.2020 - 2023
- Led customer service initiatives to address banking queries and manage cash handling processes. Facilitated customer engagement by providing comprehensive banking assistance. Implemented suggestive selling strategies to enhance account offerings and customer satisfaction.
Restaurant Manager
Applebee's Neighborhood Grill
06.2011 - 03.2020
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and maintained exceptional customer service standards.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Optimized profits by controlling food, beverage and labor costs daily.
Education
None - Accounting And Business Management
Clark State Community College
Springfield, OHHigh School Diploma - undefined
Butler High School
Vandalia, OH05.2011
Skills
- Restaurant operations management
- Supervisory skills (10 years)
- Customer service best practices
- Full service restaurant background
- Stable work history (10 years)
- Labor and food cost control
- Hiring and training (8 years)
- Excellent verbal communication, and the ability to convey information clearly and effectively Strong leadership abilities and initiative Excellent delegator and mediator Great interpersonal skills and customer service Quick decision-making and problem-solving abilities
- Microsoft Office (7 years)
- Data Entry (6 years)
- Computer Skills (10 years)
- Time management
- Customer service
- Labor Cost Analysis (8 years)
- Restaurant Management
- Leadership
- Retail management
- Cash register
- Organizational skills
- Conflict management
- Hospitality
- Team management (10 years)
- Senior leadership
- Operations management (8 years)
- Computer skills
- Food service management (10 years)
- Training & development
- Sales
- Communication skills
- Store management
- Management
Certification
- ServSafe
- Driver's License
Timeline
Salon Manager
LA Tan
08.2024 - 11.2025
General Manager
Applebee's
08.2023 - 2024
Bank Teller
Huntington Bank
07.2020 - 2023
Restaurant Manager
Applebee's Neighborhood Grill
06.2011 - 03.2020
High School Diploma - undefined
Butler High School
None - Accounting And Business Management
Clark State Community College