Florentino Ventura Santiago
Summary
Accomplished Operations Supervisor with over 7 years in high-volume food-and-beverage environments. Advanced from Team Lead to Operations Supervisor by driving operational efficiency and cost control across multiple locations. Expertise in waste reduction, cost monitoring, and team development through targeted training and mentorship enhances productivity and guest satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
San Jose GolfLand
San Jose
07.2025 - Current
- Managed daily operations of family entertainment center and golf facility.
- Developed and implemented training programs for staff members.
- Oversaw budgeting and financial planning for operational expenses.
- Fostered a positive work environment through team-building activities.
- Established vendor relationships to optimize supply chain processes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Park Operations Supervisor
California's Great America
Santa Clara, CA
04.2018 - Current
- Led high-volume food & beverage operations serving thousands of guests per day in a fast-paced theme park environment.
- Ensured compliance with all safety regulations in the workplace.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Monitored costs, inventory levels, and product waste to support profitability and reduce operational losses.
- Trained and supported team members across multiple locations, improving service speed, consistency, and guest experience.
- Trained and supported team members across multiple locations, enhancing service speed, consistency, and guest experience.
- Resolved guest concerns and operational issues in real time, protecting brand reputation and increasing customer satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak park hours.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Managed daily labor operations and ensured efficient workforce allocation.
- Maintained accurate records of labor hours and employee attendance data.
Unloader/Stocker
Target
San Jose, CA
08.2020 - 12.2020
- Unloaded merchandise from trucks and organized items to optimize storage efficiency.
- Collaborated with team members to streamline unloading processes and enhance workflow.
- Trained new team members on unloading procedures and safety protocols to ensure compliance.
- Operated equipment such as hand trucks and pallet jacks safely.
- Inspected products for damage and ensured quality standards were met.
- Maintained a clean and organized work environment during unloading activities.
Server/Waiter
Chillies
San Jose, CA
11.2019 - 02.2020
- Served food and beverages to customers in a fast-paced environment.
- Communicated daily specials and menu items, boosting customer engagement and satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed cash register operations, ensuring accurate and efficient processing of customer payments.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new servers on menu items and service standards, improving overall team performance and service quality.
Education
Associate's degree - Business Management
Mission College
Santa Clara, CASkills
- Operations management
- Retail management
- Restaurant management
- Food service management
- Inventory management
- Sales strategy
- Business operations
- Operational strategy
- Operational efficiency
- Project coordination
- Data analysis
- Data interpretation
- Microsoft Excel
- OpenTable
- Team leadership
- Team management
- Talent acquisition
- Recruiting
- Interviewing
- Training & development
- Staff training
- Supervising experience
- Staff supervision
- Customer service
- Team development
- Productivity management
- Task prioritization
- Organizational skills
- Merchandising
- Retail sales
- Employee engagement
- Leadership
Certification
- ServSafe Manager
- Forklift Certification
- Driver's License
References
- Ricardo Perez, Food & Beverage Director, Six Flags Discovery Kingdom, (408) 705-7618
- Miguel Partida, Area Manager, Food & Beverage, California's Great America, (408) 649-0960
- Judenn De Guzman, Catering Manager, California's Great America, (408) 406-1971
- Ruben Gomez, Area Manager, Food & Beverage, California's Great America, (408) 422-2263
- Yulissa Camero, Operations Supervisor, California's Great America, (408) 569-4238
Timeline
General Manager
San Jose GolfLand
07.2025 - Current
Unloader/Stocker
Target
08.2020 - 12.2020
Server/Waiter
Chillies
11.2019 - 02.2020
Park Operations Supervisor
California's Great America
04.2018 - Current
Associate's degree - Business Management
Mission College