JOHN GOAD II
Indianapolis,IN
Summary
General Manager with extensive dealership leadership experience in operations and P&L management. Focuses on enhancing team performance and customer satisfaction through strategic training, structured performance reviews, and optimized inventory processes, driving operational efficiency and sustainable profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Fun Town RV
Edinburgh, IN
09.2025 - Current
- Senior operations leader accountable for full P&L, staffing, facilities, inventory and vendor relationships while driving operational improvements and team performance.
- Directed daily dealership operations, including budgeting, forecasting and expense control to maintain profitability and operational stability.
- Coached high-performing team through structured training and performance reviews, enhancing employee engagement and retention.
- Optimized inventory management and purchasing processes, resulting in improved stock quality and turnover.
- Negotiated vendor and service contracts to secure favorable terms and improve service delivery.
- Implemented standard operating procedures and continuous improvement initiatives to streamline workflows and enhance operational efficiency.
- Developed and implemented customer service policies to enhance guest experience.
- Monitored financial performance and prepared reports for upper management review.
- Facilitated communication between departments to improve overall operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
General Manager
Blue Compass RV
Georgetown, KY
03.2025 - 08.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured efficient workflow across all departments.
- Developed and implemented customer service policies that improved guest satisfaction and loyalty.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established effective communication channels with staff to streamline operations.
- Collaborated with marketing team to promote events and increase customer engagement.
- Led team meetings to discuss goals, challenges, and strategies for improvement.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed inventory levels and optimized stock management processes regularly.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Structured HR consulting services to support clients during organizational developments and changes.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Blue Compass RV
Indianapolis, IN
01.2024 - 02.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured efficient workflow across all departments.
- Guided subordinate managers to foster cooperation across the organization.
- Developed and implemented customer service policies that enhanced guest experience.
- Led team meetings to discuss goals, challenges, and strategies for improvement.
- Monitored financial performance and prepared reports for upper management review.
- Analyzed inventory levels and optimized stock management processes regularly.
- Facilitated interdepartmental communication to improve operational efficiency.
- Collaborated with marketing team to promote events and increase customer engagement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Sales Manager
Blue Compass RV
Indianapolis
09.2023 - 01.2024
- Led sales and finance operations, increasing revenue and developing a repeatable sales process that enhanced PVR.
- Collaborated with finance to optimize deal structures and increase profit per vehicle while preserving customer satisfaction.
- Implemented pricing and incentive strategies that boosted closing rates and enhanced profit margins.
- Coached sales teams to exceed targets through structured goal setting and performance tracking, resulting in improved team performance.
- Provided ongoing training on product knowledge, objection handling, and compliance best practices.
- Led sales team to achieve monthly revenue targets and improve customer engagement.
- Analyzed market trends to identify opportunities for increasing sales strategies.
- Coordinated with marketing to create promotional materials supporting sales initiatives.
- Managed inventory levels to ensure product availability for customer demands.
- Conducted regular performance reviews to provide feedback and support development.
- Established strong relationships with key clients to enhance customer loyalty.
- Streamlined communication between departments to improve operational efficiency in sales processes.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Defined goals and objectives to generate significant amounts annually in sales revenue.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Cultivated and deepened high-performance sales team.
- Identified opportunities for process improvement initiatives within the department.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Sales Manager
Blue Compass RV
Indianapolis
05.2023 - 09.2023
- Led sales initiatives that drove revenue growth and consistently exceeded quarterly targets through strategic planning, negotiation, and team development.
- Developed and implemented targeted sales strategies, enhancing pipeline quality and increasing close rates.
- Managed key accounts through proactive relationship-building, increasing customer retention and repeat business.
- Negotiated pricing and contract terms to maximize profitability while preserving client satisfaction.
- Addressed client objections with consultative, solution-focused selling to accelerate deal closure.
- Provided training and mentorship for junior sales staff, resulting in improved team performance and capability.
- Organized regular sales meetings to review KPIs, share best practices, and establish actionable targets for the team.
Education
General Education -
Lewis Cass
Walton05-2005
Skills
- P&L management
- Operational efficiency
- Operations management
- Expense control
- Cost management
- Labor cost controls
- Financial analysis
- Performance analysis
- Risk assessment
- Operational compliance
- Change implementation
- Process improvements
- Business development
- Team management
- Staff management
- Training and coaching
- Recruitment
- Staffing
- Employee scheduling
- Employee development
- Employee motivation
- Staff-retention programs
- Leadership and teambuilding
- Strong leadership
- Visionary leadership
- Conflict resolution
- Problem resolution
- Customer satisfaction
- Customer relationship management
- Customer retention
- Sales strategy
- Sales
- Process improvement
- Vendor relationships
- Networking
- Strategic planning
- Operational strategy
- Facility management
- Multi-unit management
- Time management
- Performance metrics
- Data review
- Sound judgment
- Risk mitigation
- Communication skills
- Team development
- IDS & AppOne proficiency
- Performance metrics
- Multi-unit management
- Sound judgment
- Profit and loss accountability
Hobbies and Interests
- Making music
- Writing
- Bike riding
- Traveling
- Reading
- Listening to music
- Going to concerts
- Going to sports events
References
References available upon request
Certification
- Graduate Certificate for Blue Compass RV General Manager Program
Timeline
General Manager
Fun Town RV
09.2025 - Current
General Manager
Blue Compass RV
03.2025 - 08.2025
General Manager
Blue Compass RV
01.2024 - 02.2025
General Sales Manager
Blue Compass RV
09.2023 - 01.2024
Sales Manager
Blue Compass RV
05.2023 - 09.2023
General Education -
Lewis Cass