General Manager
Kaleigh Evans
Jersey Mike's
Laramie,WY
11
years of professional experience
1
Certification
1
Language
Results-driven General Manager with 3+ years of experience in quick service and fast food, specializing in food service management, staff scheduling, and inventory control. Demonstrated expertise in cash handling, profit and loss analysis, and compliance with health and safety standards. Certified in food safety, committed to fostering a positive work environment and delivering exceptional customer service.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Work History
General Manager
4 Years 8 Months- Oversaw daily food preparation and bread baking, ensuring consistent product quality and readiness for high-volume service.
- Managed staff scheduling and conducted interviews to achieve optimal shift coverage and reduce turnover through effective hiring and onboarding.
- Resolved customer and staff issues promptly, maintaining smooth store operations and high customer satisfaction through strong leadership and problem-solving.
- Resolved customer and staff issues promptly, maintaining smooth store operations and achieving high customer satisfaction.
- Recorded and analyzed profit and loss statements to assess financial performance and identify spending trends. to ensure metrics are being met correctly and reducing overspending
- Directed daily food and bread preparation, maintaining high product standards and readiness for peak service periods using organizational skills.
- Created staff schedules, interviewed and hired employees, and ensured effective onboarding to maintain optimal staffing and reduce turnover.
- Managed inventory by placing truck orders, counting weekly, and organizing freight, resulting in accurate stock and reduced waste.
- Directed daily restaurant operations, ensuring consistent service quality and compliance with brand standards.
- Recruited, trained, and coached crew members to strengthen performance and reduce turnover.
Custodian
11 Months- Cleaned and sanitized all touch points, reducing the risk of germ transmission and promoting a safe environment.
- Sanitized furniture, doors, walkways, countertops, and cabinets, ensuring cleanliness standards were met and enhancing facility appearance.
- Maintained restroom cleanliness through thorough cleaning and sanitizing, contributing to a healthy and pleasant environment.
- Swept and mopped floors, enhancing facility hygiene and ensuring presentable appearance for staff and visitors.
Style Consultant
1 Year 2 Months- Assisted customers with product selection and answered questions, enhancing the shopping experience and supporting sales goals.
- Assisted customers with product selection and answered questions, improving the shopping experience and contributing to sales goals.
- Built fixtures and shelves, arranged displays, and read schematics to create visually appealing merchandise presentations that encouraged customer engagement.
- Handled cash transactions and operated registers, ensuring accuracy and facilitating smooth checkout processes.
Manager
1 Year 5 Months- Processed customer orders and followed recipes to deliver quality beverages and enhance customer satisfaction.
- Cleaned and sanitized surfaces and customer areas to uphold health and safety standards and ensure a safe environment.
- Took customer orders and followed recipes and customizations, ensuring high-quality beverages and customer satisfaction.
- Developed employee schedules to optimize shift coverage and streamline store operations.
Education
High School Diploma
Skills
Financial management
Continuous improvement
Food service management
Logistics management
Food preparation
IT
Microsoft Excel
Financial analysis
Cost control
Staff management
Customer relations
Budget management
P&L managementt
Shrink management
Kitchen management
Problem solving
Maintenance
Retail sales
Leading team collaboration initiatives
Time management
Assistant manager experience
Analysis skills
Inventory control supervision
Technical writing
Community engagement
Food safety
POS
Assembly
Meal Preparation
Kitchen experience
Expediting
Inventory control supervision
Proactive leadership
Data collection
Knife skills
Phone etiquette
Store promotions
Payroll
Hiring
Sales team management
Sales
Team leadership
Kitchen management
Leadership
Collaboration
Attention to detail
Talent acquisition
Beverage quality control
Training and development
Operational management
Facility management
Customer relations
COGS analysis
Food Safety
Inventory auditing
Expense management
High school
Food safety
Organizational skills
Ability to follow instructions
Advanced knife skills
Financial transactions
Customer Service
Cooking
Employment & labor law
Inventory control
Microsoft Outlook
Ability to motivate
Mentoring
Coaching
Food service coordination
Conflict management
Inventory replenishment
Change management
Quick service & fast food restaurant
Restaurant Management
Shift Management
Data analysis skills
Manager experience
Interviewing
Retail operations
Crew management
Clean workspace maintenance
Analytical thinking
Budget oversight
Training and development
Microsoft Office
Guest relations
Microsoft Word
Basic knife skills
Management
Guest services
Retail management
Store management
Financial acumen
Empathy
Relationship building
Loss prevention
Managing store merchandising operations
Microsoft Powerpoint
Menu development
Food Preparation
Food industry
Fast food restaurant experience
Grill operations
Multitasking
Initiative
Upselling
Hotel experience
Computer operation
Food service
Computer skills
Workplace hygiene
Point of sale management
Restaurant experience
Communication skills
Team leadership
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Coaching
Staff management
Customer relations
Training and development
Training and development
Inventory control
CRM
Staff management
Goal setting
Employee scheduling
Verbal and written communication
Administrative skills
Training and development
P&L management
Training and development
Motivation
Certification
- Driver's License
- ServSafe
- Food Safety Certification
- Food Handler Certification
Languages
English
Timeline
General Manager
Jersey Mike's
03.2022 - CurrentRead More
Custodian
KBS, Inc
04.2020 - 03.2021Read More
Style Consultant
Target
04.2018 - 06.2019Read More
Manager
Starbucks
05.2016 - 10.2017Read More
Laramie High School
High School Diploma
Read More
Personal Information
Work Permit: Yes, I am authorized to work in the U.S.