Kendrick Torres
Arlington,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
Work History
General Manager
McAllister's Deli
Cedar Hill, Texas
02.2024 - Current
- Managed daily operations to ensure efficient service and food quality.
- Led staff training initiatives to enhance team performance and customer experience.
- Developed and implemented operational policies for improved workflow efficiency.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Coordinated marketing efforts to promote menu items and increase customer engagement.
- Ensured compliance with health and safety regulations for food preparation areas.
- Fostered a positive work environment through effective communication and team collaboration.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Assistant Manager
McAllister's Deli
Weatherford, Texas
09.2021 - 02.2024
- Assisted in training new staff on customer service protocols and food safety practices.
- Coordinated daily operations to ensure efficient service and kitchen workflow.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Communicated with vendors to confirm availability and delivery timelines regularly.
- Trained new staff on scheduling procedures and best practices consistently.
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
- Coordinated with suppliers to schedule timely deliveries and maintain stock accuracy.
- Conducted regular audits to verify inventory records and identify discrepancies.
- Trained new staff on inventory procedures and best practices for accuracy.
- Managed daily labor operations to ensure efficient workflow and productivity.
DoorDash Driver
DoorDash
Weatherford, Texas
05.2019 - 09.2021
- Delivered food orders promptly to customers in designated areas.
- Communicated effectively with customers regarding order status and delivery updates.
- Navigated efficiently using GPS to optimize delivery routes.
Customer Service Cashier
Mcdonalds
Mineral Wells, Texas
04.2016 - 05.2019
- Processed customer transactions efficiently and accurately at a fast-paced environment.
- Managed cash register operations, ensuring proper cash handling and security protocols.
- Assisted customers with inquiries, providing friendly and helpful service at all times.
- Assisted event staff with setup and breakdown of equipment and displays.
- Processed customer transactions efficiently at a busy retail establishment.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained accurate cash drawer and performed daily cash reconciliations.
Education
Graford High School
Graford, TXSkills
- Team leadership
- Customer service
- Employee training
- Inventory management
- Operational efficiency
- Marketing coordination
- Problem resolution
- Budget management
- Effective communication
- Leader
- Budget coordination
- Strategic planning
- Negotiation skills
- Performance improvements
- Account management
- Exceptional interpersonal communication
- Training and development
- Vendor sourcing
- Team player
- Cost reductions
- Loss prevention
- Customer relationship management
- Bilingual
- Skilled negotiator
- Staff training/development
- Labor cost controls
- Business administration
- Employee development
- Performance analysis
- Profit and loss
- Leadership
- Budget analysis
- Troubleshooting expertise
- Succession planning
- Vendor relationships
- Team oversight
- Vendor negotiations
- Budget development
- Distribution management
- Profit and loss accountability
- Change implementation
- Administrative skills
- Staff motivation
- Employee scheduling
- Marketing
- Purchasing and planning
- Budgeting and cost control
- Departmental operations management
- Profit generation
- Advertising and marketing
- Product development
- Inventory control
Timeline
General Manager
McAllister's Deli
02.2024 - Current
Assistant Manager
McAllister's Deli
09.2021 - 02.2024
DoorDash Driver
DoorDash
05.2019 - 09.2021
Customer Service Cashier
Mcdonalds
04.2016 - 05.2019
Graford High School