Yesika Garzon Bishop
Orlando,FL
Summary
Results-driven Retail Management Worker with over 6 years of experience in high-volume store operations. Expertise in order processing, inventory control, and P&L management. Proven ability to lead teams, implement loss prevention strategies, and enhance customer service. Recognized for reliability and capacity to take on additional responsibilities, ensuring efficient scheduling and training support.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work History
General Manager
Pollo Campero
Orlando, FL
07.2025 - Current
- Leading the restaurant team to drive operational excellence and customer satisfaction.
- Developing and implementing strategies to enhance customer experience and operational performance.
- Led team to consistently exceed sales and profit targets through effective strategies.
- Leading the team to achieve and exceed sales and profit targets.
- Provided leadership and guidance to team, fostering a positive and productive work environment.
- Collaborated with departments to streamline operations and enhance customer service.
- Promoted brand image through community engagement and public relations activities. as the local face and maintaining overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
Manager
Jojos Shakebar
Orlando, FL
02.2025 - 05.2026
- Oversee daily operations of the restaurant, ensuring high-quality service and guest satisfaction.
- Lead and develop both front-of-house (FOH) and back-of-house (BOH) teams, fostering a positive work environment.
- Managed costs to optimize profitability
- Controlled operational costs while identifying opportunities to reduce waste
- Maintain high food standards with safe food quality and ensure consistent customer service.
- Recruited and trained staff to adhere to restaurant protocols
- Ensured customer satisfaction by gathering feedback and resolving complaints
- Procured food and supplies to maintain inventory levels, ensuring adherence to budget constraints
- Appraised employee performance and provided corrective training.
Food and Nutrition Group Lead
Orlando Health Hospital
Orlando, FL
01.2024 - 07.2025
- Managed food service staff, overseeing hiring, training, and performance reviews to enhance team effectiveness
- Oversee food service operations, including meal preparation, storage, and service
- Ensure compliance with dietary requirements and regulations
- Ensuring compliance with health and safety regulations.
- Develop recipe standards and food formulary
- Standardize food procurement policies and procedures
- Prepared and maintained daily records and reports of food preparation to ensure operational transparency
- Monitor and confirm that quality assurance systems and control records are maintained
- Ensure they importance of safety, cleanliness of the team, food service area visit and get feedback from patients and doctors weekly for better guidance
Store Food and Beverage Manager
Wawa
Orlando, FL
03.2024 - 02.2025
- Ensured pleasant shopping experiences by addressing customer complaints and inquiries promptly.
- Train and develop food service associates, including executing the corporate training plan
- Leader of 30 teams members, supporting them in the deli and beverage area where we oversee creating all food for our customers
- Leader of 30 teams members, supporting them in the deli and beverage area where we oversee creating all food for our customers
- Monitored product temperatures to ensure food safety standards were met. and make sure it is safe for our customers and team members.
- Managed daily cash counts for accurate financial tracking. of store cash, Safe delivery, loan safe, lottery and registers.
- Ensure the daily store product counts are completed during my shift opening and all reports are done.
- Monitored work hours of all team members to ensure adequate staffing levels. for all team members working daily in the work week, make sure to follow the forecast.
- Acknowledge all order delivery for all vendors, McClain, fresh point, tasting cakes, coke, and Alcohol product; ensure all delivery is accurate at all times.
Starbucks General Manager II
Hmshost Orlando
Orlando, FL
09.2019 - 03.2024
- Developed and implemented annual budget and financial forecasts, leading assistant managers to achieve budgeted sales and profit goals.
- Develops, maintains, and fosters the growth of landlord, brand, partner relationships.
- Interviews candidates for key jobs, new hiring, termination, advancement, promotion, or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community.
- Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors.
- Supports company recognition initiatives and develops and implements plans that will motivate and recognize team members for their contributions and performance, including using Shout-Out tools and other materials.
- Provides the team with consistent support, coaching and encouragement necessary to achieve business goals.
- Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
- Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns respective managers to meet those objectives.
- Regularly meets and collaborates with the multi-unit leader and Directors of Operations about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership.
- Collaborated with Ops Controller and regional leadership on financial decisions, enacted necessary controls, and made purchasing decisions for repairs and maintenance while addressing loss prevention concerns.
- Ensures assistant managers and other General Manager I's and staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
- Monitored and maintained restaurant equipment to ensure optimal functionality; scheduled routine service or repairs as needed.
- Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law.
- Oversight of two Starbucks more than 11 million in annual revenue.
- Mentored and promoted multiple managers to GM roles and team members to hourly manager positions, fostering leadership growth within the team.
- Make sure to always be ready in the operational hours, make sure the team is prepared and always follow the recipe for customer satisfaction.
Education
Associate of Arts -
Penn Foster High School
Penfield, PA 07.2013 - 07.2014
Skills
- Budget coordination
- Cost management
- Cost control
- P&L management
- Budget forecasts
- Budget analysis
- Sales forecasting
- Business development
- Customer relationship management
- Supply chain management
- Inventory control
- Team leadership
- Supervision and training
- Employee development
- Staff training/development
- Training and coaching
- Effective communication
- Problem solving
- Time management
- Leadership
- Training and coaching
- Budget management
- Food safety standards
- Customer satisfaction
- Inventory management
- Budgeting and cost control strategies
- Verbal and written communication
Accomplishments
- Meet And Exceeded Daily Sales by establishing relationships with prospective clients
- Processed transactions quickly and efficiently – maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues
- Multitasking without losing focus – can deal with constant interruptions from customers/ work under pressure exceeded in customer satisfaction, meeting and surpassing client's expectations, clients are always first and making them happy.
- Happy client's happy team
- Advancement: progressively moved up in my last organization to management II which was a total of 4 promotions in a year and half time. (Barista, Barista Trainer, Manager and Manager II)
- Year over year sales –increased same store sales 39% from 2022 to 2023. on pace in 2024 to do over 7 million in annual sales which establish the unit as top 3 in the entire company for top sales.
- Exceeded in customer satisfaction: maintained some of the highest customer connection (Starbucks most important metric standard) scores ever for the unit that I managed.
Certification
- Achievement Certification: Psychology, Business and Administration
- SERVSafe: Food Protection Manager Certification
- SERVSafe: Alcohol Primary Certificate
Areas of expertise to include but are not limited to:
Bilingual English/Spanish
Timeline
General Manager
Pollo Campero
07.2025 - Current
Manager
Jojos Shakebar
02.2025 - 05.2026
Store Food and Beverage Manager
Wawa
03.2024 - 02.2025
Food and Nutrition Group Lead
Orlando Health Hospital
01.2024 - 07.2025
Starbucks General Manager II
Hmshost Orlando
09.2019 - 03.2024
Associate of Arts -
Penn Foster High School
07.2013 - 07.2014