Brandi Miller
Eustis,FL
Summary
Highly experienced and results driven healthcare manager with over 17 years of expertise in leading private practice operations, specializing in eye clinic management. Proven track records of optimizing patient care, streamlining clinic workflows, and improving financial performance. Adept at staff leadership, patient relations, and regulatory compliance, with a servant leadership approach that emphasizes empathy, team recognition, and fostering a collaborative environment. Skilled in implementing innovative solutions to enhance efficiency, improve patient satisfaction, and support overall clinic growth. Looking to leverage strong leadership and operational skills to drive success in any setting.
Overview
29
29
years of professional experience
Work History
Supervisor of Patient Relations
Central Florida Eye Center
03.2007 - Current
- Regulate multi-channel phone lines with an upbeat and professional phone etiquette at all times
- Verify patient's insurance eligibility, benefits and prior authorizations
- Prepare and maintain patient medical records utilizing EMR
- Check patients in and out, register new patients and update existing patient demographics
- Manage daily financial transactions, post and reconcile insurance payments, resubmit denied claims
- Manage patient and insurance accounts receivables
- Coordinate with the clinic staff for timely turnaround of patients
- Build rapport and provide excellent customer service to current and potential patients
- Schedule and manage appointments for four providers
- Maintain all providers' notes and reviewed them for clarity
- Establish and maintain working relationship with vendors, insurance companies and other heorganizations
- Supervise daily staff activities for staff members; establish an effective and smooth work environment and ensure compliance of quality patient care standards
- Conduct the initial interview of prospective employees
- Manage the purchasing and accounting of office supplies and equipment inventory, kept within the provided budget
- Mediate conflicts effectively by employing active listening and problem solving strategies
- Enhanced patient communication by implementing empathetic engagement techniques to improve understanding and satisfaction
Police Officer
Eustis Police Department
10.1998 - 10.2006
- Observed, investigated, and apprehended violators of laws and public safety
- Took immediate action upon discovering public hazards and illegal activity
- Responded to emergency situations and calls
- Frequently supported EMS services and fire departments in emergencies
- Used local traffic laws to direct traffic and pedestrians at designated posts
- Issued tickets to violators of local laws
- Trained in necessary procedures such as first aid when emergency services is not immediately available
- Provided security at community events including open houses church functions street fairs and public meetings.
Disney Reservations and Security Cast Member
Walt Disney World
01.1996 - 01.1997
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Education
High School Diploma -
Eustis High School
Eustis, FLLaw Enforcement
Lake Technical College
Tavares, FLAssociate of Science - Criminal Justice
Lake Sumter Community College
Leesburg, FL01.1996
Skills
- Detail and goal oriented
- Problem solving and resourcefulness
- Ability to prioritize and multitask
- Effective communication
- Compassionate
- Training and mentoring
- Processes and procedures
- Claims Processing
- Insurance knowledge
- Accounts Receivable
- Customer Relations
Timeline
Supervisor of Patient Relations
Central Florida Eye Center
03.2007 - Current
Police Officer
Eustis Police Department
10.1998 - 10.2006
Disney Reservations and Security Cast Member
Walt Disney World
01.1996 - 01.1997
High School Diploma -
Eustis High School
Law Enforcement
Lake Technical College
Associate of Science - Criminal Justice
Lake Sumter Community College
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