SHERRY J. RICAMORE
Dallas,TX
Summary
Highly motivated U.S. Navy veteran seeking a full-time position. Demonstrated dedication, discipline, and adaptability through 8 years of military service. Eager to apply valuable skills, a keen eye for detail and expertise in a dynamic environment. Senior Supervisor skilled in customer service nd advocacy and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.
Overview
10
10
years of professional experience
Work History
Senior Supervisor Guest Relations
Target Corporation
Remote in Texas, TX
08.2021 - 12.2024
- Excellent verbal and written communication skills, train and coach team
- Time management skills
- Proven track record in measured team metrics
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Implement quality control measures
Brand Services Analytics Manager
PFS Web
Allen, Texas
03.2018 - 07.2019
- Capture, review and analyze all incoming data for white glove service of luxury brands
- Preparation of weekly analysis for delivery to the client
- Client facing executive board presentations
- Provide updates and Ad Hoc reporting to the client
- Provided all employees with training, coaching, monitoring, and enforcing policies and procedures as needed
- Designed surveys, opinion polls and assessment tools to collect data.
- Conducted internal audits to measure employee adherence to established QA standards.
Center Manager
FedEx Office
Dallas, TX
01.2015 - 01.2018
- Operate and manage a high volume retail logistics center
- Serve as a consultant to clients to secure sales and manage costs
- Negotiate and finalize Client contracts
- Supervise, train and coach all team members on a continuous basis
- Administrate center sales performance and profitability
- Manage, build and foster client relationships
- Maintain safety and procedural compliance
- Write, oversee and drive action plans
Education
Graduate Certificate - Advanced Emergency Medicine Training
US Naval Hospital Corps School
Great Lakes, ILBachelor of Science - Business Administration
Pennsylvania State University
Erie, PACertificate - Consumer Analytics
Wharton Business School - University of Pennsylvania
Philadelphia, PA *CourseraSkills
- Rapidly builds strong relationships
- Adaptable
- Strong leadership skills
- Quality assurance skills
- Coaching, mentoring and development
- Time management
- Customer-centric mindset
- Process improvement skills
- Excellent interpersonal skills
- Task prioritization
- Analytical skills
- Staff and schedule development
- Performance management
- Strong attention to detail
- Excellent verbal and written communication skills
- Training content creation
- Problem solving
- Goal oriented
Timeline
Senior Supervisor Guest Relations
Target Corporation
08.2021 - 12.2024
Brand Services Analytics Manager
PFS Web
03.2018 - 07.2019
Center Manager
FedEx Office
01.2015 - 01.2018
Graduate Certificate - Advanced Emergency Medicine Training
US Naval Hospital Corps School
Bachelor of Science - Business Administration
Pennsylvania State University
Certificate - Consumer Analytics
Wharton Business School - University of Pennsylvania
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