Brandi Morgan
Fredericktown,PA
Summary
Experienced medical receptionist with exceptional customer service delivery in fast-paced environments. Strong communication skills and a proven track record of consistently following through on tasks. Detail-oriented and committed to achieving goals within specified timelines. Proficient in using appointment scheduling system to efficiently manage a high volume of patients on a weekly basis. Highly organized and accurate in managing patient flow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Advanced Womens Care-McMurray, PA
02.2024 - Current
- Oversaw various basic administrative duties involving document management, appointment scheduling, and procedure coordination.
- Maintained accuracy of patient insurance, demographic, and health history records.
- Managed high call volume multi-line phone system, effectively directing calls to appropriate departments with professionalism and courtesy.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated medication refills for patients by liaising with pharmacies and healthcare providers in a timely manner.
Miscellaneous Clerk/Patient Registration
Penn Highlands Mon Valley-Monongahela, PA
12.2022 - 02.2024
- Gained expertise across multiple departments through training.
- Managed patient registration and scheduling across emergency department and imaging center. Oversaw operation of hospital phone room, including conducting insurance verifications, documenting demographics, and submitting prior authorizations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Consistently maintained preparedness by promptly setting up accounts for doctors to utilize in their charting.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
NiSource-Smithfield, PA
07.2022 - 09.2022
- Multi-tasked while effectively focusing on priority issues, including processing billing calls and investigating meter reads for billing accuracy or payment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Flight Attendant
Republic Airways-Pittsburgh, PA
08.2016 - 07.2022
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
PCA Personal Care Assistant
Country Meadows Retirement Communities-Bridgeville, PA
04.2016 - 08.2016
- Provided daily care for residents and assisted with daily activities including dressing, bathing, and personal hygiene.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Education
Certificate in Phlebotomy -
The Phlebotomy Training Center
Pittsburgh, PA03.2021
Certificate in Cosmetology -
Douglas Education Center
Monessen, PA08.2008
High school diploma -
Bethlehem-Center Shs
Fredericktown, PA06.2007
Skills
- Customer service
- Computer skills
- Insurance Verification
- Records Management
- Medical Billing
- EMR / EHR
- Adaptable and Flexible
- Medical terminology knowledge
- Phlebotomy
- Appointment Scheduling
- Patient Registration
- HIPAA Compliance
- Data entry
- Telephone etiquette
- Communication skills
- Organization and Time Management
- Healthcare Industry Knowledge
Certification
- CPR Certification
- AED Certification
- Cosmetology License
- EKG Certification
- Certified Phlebotomy Technician
- BLS Certification
Timeline
Medical Receptionist
Advanced Womens Care-McMurray, PA
02.2024 - Current
Miscellaneous Clerk/Patient Registration
Penn Highlands Mon Valley-Monongahela, PA
12.2022 - 02.2024
Customer Service Representative
NiSource-Smithfield, PA
07.2022 - 09.2022
Flight Attendant
Republic Airways-Pittsburgh, PA
08.2016 - 07.2022
PCA Personal Care Assistant
Country Meadows Retirement Communities-Bridgeville, PA
04.2016 - 08.2016
Certificate in Phlebotomy -
The Phlebotomy Training Center
Certificate in Cosmetology -
Douglas Education Center
High school diploma -
Bethlehem-Center Shs
- CPR Certification
- AED Certification
- Cosmetology License
- EKG Certification
- Certified Phlebotomy Technician
- BLS Certification
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