Alayna Carr
Murfreesboro,TN
Summary
Motivationed leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Receptionist
Advanced Womens Care
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Puckett Scott Gynecology
07.2022 - 01.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Experience verifying insurances, reviewing benefits, and placing orders for iuds.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Manager
Toots restaurant
03.2021 - 12.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Supervised staff performing daily activities.
Cashier
Toots Restaurant
07.2018 - 03.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Some College (No Degree) -
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Riverdale High School
Murfreesboro, TN05.2020
Skills
- Sales Techniques
- Staff Development
- Training and Development
- Verbal and Written Communication
- Team Leadership
- Managing Operations and Efficiency
- Time Management
- Data Inputting
- Referral Coordination
Timeline
Receptionist
Advanced Womens Care
01.2023 - Current
Receptionist
Puckett Scott Gynecology
07.2022 - 01.2023
Manager
Toots restaurant
03.2021 - 12.2021
Cashier
Toots Restaurant
07.2018 - 03.2021
Some College (No Degree) -
Middle Tennessee State University
High School Diploma -
Riverdale High School
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