Brandi Morin
Andover
Summary
Reliable professional with extensive experience in customer service and operational roles. Known for strong multitasking abilities and attention to detail, contributing to enhanced efficiency and client satisfaction.
Overview
29
29
years of professional experience
Work History
Support Employment Coach
Horizons INC
South Windham, CT
02.2026 - 06.2026
- Assisted clients in identifying employment goals and developing actionable plans.
- Provided one-on-one coaching to enhance job search strategies and confidence.
- Maintained detailed records of client progress and workshop attendance for reporting purposes.
- Adapted coaching techniques to meet diverse client needs and promote engagement.
Bus Driver
M&J INC
North Windham, CT
01.1997 - 02.2026
- Operated School buses, ensuring passenger safety and comfort during transit.
- Conducted routine vehicle inspections to maintain compliance with safety regulations.
- Collaborated with dispatch team to optimize route planning and minimize delays.
- Implemented best practices for fuel efficiency and vehicle maintenance procedures.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Maintained accurate records of routes, schedules, and mileage for operational efficiency.
- this was not consecutive employment i did leave and go back.
Telecom Operator
UCONN Health Center
Storrs, CT
11.2019 - 03.2024
- Operated telecommunication systems to ensure seamless communication across departments.
- Monitored call traffic and prioritized urgent communications effectively.
- Streamlined operational procedures to improve response times for service requests.
- Developed training materials for staff onboarding, ensuring consistent knowledge transfer.
- Maintained up-to-date knowledge of industry trends, incorporating new technologies into existing systems to improve overall performance.
- Collaborated with IT teams to enhance system functionality and reliability.
- Trained new operators on equipment usage and communication protocols.
- Ensured regulatory compliance within the organization''s telecom operations through regular audits, documentation management, and adherence to industry standards.
Waitress
Areo Diner
North Windham, CT
01.2007 - 01.2024
- Contributed to team success for five years by assisting with staffing needs.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order accuracy and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Trained new team members on menu offerings and service protocols for optimal performance.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Developed strong rapport with regular customers, fostering a welcoming atmosphere for all guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Operated cash registers and credit card machines to complete customer transactions.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Paralegal - Law
Branford Hall Carreer Institute
Branford, CT05-2015
Skills
- Employer engagement
- Workplace etiquette
- Individualized planning
- Switchboard operation
- Documenting activities
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Front desk operations
- Clear communication
- Cash handling
- Decision-making
- Handling complaints
- Service prioritization
Timeline
Support Employment Coach
Horizons INC
02.2026 - 06.2026
Telecom Operator
UCONN Health Center
11.2019 - 03.2024
Waitress
Areo Diner
01.2007 - 01.2024
Bus Driver
M&J INC
01.1997 - 02.2026
Paralegal - Law
Branford Hall Carreer Institute