Brandi Mulvihill
Lakeland,FL
Summary
Dedicated professional with over 10 years experience in the medical field and health insurance field. Skilled in communication, organization and problem solving, with a strong ability to manage relationships and resolve issues efficiently. Proficient in key systems and tools, with a proven track record of accuracy and efficiency. Seeking to transition into an insurance adjuster role to leverage extensive industry knowledge and people skills.
Overview
12
12
years of professional experience
Work History
Inbound Contacts Rep
Centerwell Pharmacy
06.2021 - Current
- Educated customers on policies, coverage and claims processes, fostering understanding and trust.
- Managed Customer inquiries related to medications and health insurance, ensuring prompt and accurate resolution.
- Educated customers on policies, coverage and claims processes, fostering understanding and trust.
Certified Medical Assistant
Lakeland Regional Health
03.2019 - 06.2021
- Handled a high volume of incoming calls, providing triage services to access patient needs and prioritize care.
- Conducted chart audits to ensure accuracy and compliance with documentation standards.
- Trained new employees on call center protocols, triage procedures, and EHR system usage, promoting a smooth onboarding process.
- Resolved patient inquiries with professionalism and empathy, maintaining a high level of customer satisfaction.
- Managed approximately 80 plus incoming calls from customers.
Certified Medical Assistant
Women's Care Florida, The Women's Centre For Excellence
03.2013 - 04.2019
- Provided administrative and clinical support in the medical field, ensuring accuracy and efficiency in patient care
- Built strong relationships with patients, providers and insurance companies to facilitate care coordination.
- Developed expertise in health insurance systems and claims.
Education
Medical Assisting
Keiser University
Skills
- Claims investigation and analysis
- Customer relationship management
- Problem solving and negotiation
- Communication and interpersonal skills
- Organizational excellence
- Health Insurance expertise
- Proficient in EHR and CRM systems
- Microsoft word and Excel
- Typing Speed: 50 WPM
Timeline
Inbound Contacts Rep
Centerwell Pharmacy
06.2021 - Current
Certified Medical Assistant
Lakeland Regional Health
03.2019 - 06.2021
Certified Medical Assistant
Women's Care Florida, The Women's Centre For Excellence
03.2013 - 04.2019
Medical Assisting
Keiser University
Similar Profiles
Geraldine GrubbGeraldine Grubb
Mail Operation Pharmacy Technician 2 at Centerwell PharmacyMail Operation Pharmacy Technician 2 at Centerwell Pharmacy
Frankie SalcidoFrankie Salcido
Doctor Call Queues Supervisor at Centerwell PharmacyDoctor Call Queues Supervisor at Centerwell Pharmacy
Laura MoliqueLaura Molique
Dispensing Pharmacist at CenterWell PharmacyDispensing Pharmacist at CenterWell Pharmacy