Brandi Perkins

As part of the mammal team, I am responsible for the daily care and wellbeing of over 20 exotic animals. My days consist of diet preparation, health checks, training, cleaning and sanitizing, and education to the public about the animals I care for.

• I teach people of all ages about animals big and small, breaking through misconceptions and sharing love for creatures of all kinds. Memorizing facts and instructions to ensure every guest has a safe and exciting encounter.
• Administering medication and basic first aid to both animals and humans. Doing daily body checks to ensure health and happiness.
• Preparing diets each day for each animal, catering to their specific needs: what kinds of food, how much, and what will supply them with the best nutrition.
• Training each animal each day to continue to build bonds and a trust account with the animals. Many skills go into this: patience, a keen memory, problem-solving, and constant attention, as well as reading the animal and their behavior.
• Each exhibit must be cleaned every day, as well as preparation areas. Sanitizing and preparing the areas for the safety of both humans and animals in the area.
• I also interact with dozens of other species, from reptiles to birds to marine life! I have assisted in the husbandry for these creatures on many occasions.

As the Office Administrator, I am responsible for handling customer concerns and general office duties.

• Answering emails in a professional and kind way, and forwarding them to the appropriate department.
• Handling customer concerns over the phone and in person, and leaving them content and satisfied with our service. Multi-tasking comes into play here very thoroughly.
• Filing and handling important paperwork, including physical and digital copies.
• Working in many systems online, including Sheets, Excel, and Docs. If I am looking for an answer to working with these, I will find it.
• Overseeing customer information, forms, and inventory.

As part of the guest services team, I am the first person guests see as they enter!

• Ensuring guests have a wonderful first impression of the company.
• Handling cash and card for a POS system, and assuring detail and accuracy.
• Upselling encounters, as well as annual and monthly memberships.
• Personalizing the experience for each guest.
• Building and maintaining relationships with regular guests.
• Handling concerns and finding solutions to keep guests satisfied.

Every day brings new challenges and new solutions to those challenges, and I enjoy problem-solving to find the best resolution.

• Inspected deliveries for accuracy and safety.
• Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
• Established food preparation procedures and guidelines to promote meal consistency and quality.
• Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
• Regulated food temperatures and safety procedures to keep in line with state's health code.
• Utilized recipes and prior knowledge to prepare three meals a day for over 40 people.
• Estimated the ingredients and supplies needed to keep inventory at the optimal level.
• Trained team members to efficiently and safely prepare food items.
• Kept food costs in line by minimizing waste and controlling portions.
• Filled out and filed paperwork and records to keep up efficiency and all information organized.
• Utilized the Montessori principles to encourage health and happiness.
• Managed a team of great employees to provide the best care and quality of service.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Trained new team members in the specific tasks of each position.
• Manage one or more registers, including final count at the end of the day.
• Encourage other team members to raise the store above standards.
• Kept work areas clean by sanitizing, removing debris, and organizing supplies.
• Rotated through different positions to keep the team working efficiently and exceed all standards.
• Consulted with customers to understand their desires and suggest the best products for their needs.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Checked the quality of food items consistently throughout the day.
• Updated daily logs to keep managers well-informed.
• Consulted with customers to understand their desires and offer suggestions.
• Manage one or more POS system registers, including final count.