Brandi Poe
Liberty
Summary
Dynamic professional with extensive experience in logistics management and customer service at Dayton USPS. Proven track record in enhancing warehouse efficiency and fostering strong client relationships. Adept at inventory oversight and maintaining attention to detail, ensuring smooth operations and high customer satisfaction. Goal-oriented and committed to achieving results in fast-paced environments.
Experienced with team leadership and staff management in weekend supervisory setting. Utilizes effective communication and conflict resolution to ensure smooth operations. Track record of maintaining high standards and fostering collaborative environment to achieve organizational goals.
Professional with background in supervisory roles, bringing valuable experience in team coordination and operational management. Known for strong focus on collaboration and achieving results, adaptable to changing needs. Key skills include conflict resolution and staff development, with dependable and flexible approach.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2026
2026
years of professional experience
Work History
Weekend Supervisor
Dayton Usps
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Mail Carrier
Dayton Usps
09.2021 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Counter Supervisor
Potetz Home Center
06.2017 - 08.2021
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed daily specials to highlight menu items, resulting in increased sales of featured products.
- Reduced wait times by optimizing employee schedules based on peak hours and anticipated demand.
- Conducted regular performance evaluations, offering constructive feedback to staff members for continuous improvement opportunities.
Customer Service Representative
Potetz Home Center
03.2014 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Head Cashier
Potetz Home Center
04.2015 - 05.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
QA
Sam's DC
04.2014 - 03.2015
- Fostered an environment conducive to open communication between QA engineers, developers, product owners, and other stakeholders.
- Contributed to development of company-wide QA strategy, aligning testing processes with business goals.
- Led a team of QA engineers to ensure timely completion of testing activities and deliverables.
- Enhanced gameplay experiences by working closely with QA teams to identify and resolve bugs before release.
Freight Verifier
Sam's DC
08.2006 - 03.2014
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
Forklift Operator
Sam's DC
06.2005 - 08.2006
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Education
High School Diploma -
Hardin High School
Hardin TxSkills
- Opening and closing procedures
- Inventory oversight
- Logistics management
- Customer service
- Goal oriented
- Attention to detail
Timeline
Mail Carrier
Dayton Usps
09.2021 - Current
Counter Supervisor
Potetz Home Center
06.2017 - 08.2021
Head Cashier
Potetz Home Center
04.2015 - 05.2017
QA
Sam's DC
04.2014 - 03.2015
Customer Service Representative
Potetz Home Center
03.2014 - 08.2021
Freight Verifier
Sam's DC
08.2006 - 03.2014
Forklift Operator
Sam's DC
06.2005 - 08.2006
Weekend Supervisor
Dayton Usps
High School Diploma -
Hardin High School
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