Brandi Poe
Baton Rouge,USA
Summary
Results-driven with a strong background in overseeing daily operations and enhancing customer satisfaction. Proven success in leading teams, improving inventory management, and achieving sales goals through effective training and cross-functional collaboration.
Overview
28
28
years of professional experience
Work History
Business Manager
Christian Dior Cosmetics
Baton Rouge, Louisiana
03.2025 - 08.2025
- Managed daily operations of beauty product lines at luxury cosmetics brand.
- Managed team members, guiding efforts to achieve and exceed sales goals.
- Collaborated with cross-functional teams to align strategies and meet business objectives.
- Oversaw inventory management and ensured product availability for retail locations.
- Monitored inventory levels of supplies for daily operations and ordered additional items.
- Led training sessions for staff on product knowledge and customer service excellence.
- Determined customer needs and calculated payment options based on consultative sales process.
- Collaborated and built trust within the organization and with customers, meeting or exceeding expectations.
- Prepared financial and sales statements for executive leadership, enhancing visibility into performance.
Front Desk Manager
Neeta Lash & Beauty
Baton Rouge, LA
03.2023 - 03.2024
- Oversaw daily operations to ensure smooth functioning of front desk activities.
- Booked appointments, answered phones, greeted clients, handled payments and created client service.
- Advised clients on health history, expectations, and services to enhance safety and satisfaction.
- Maintained treatment records and created tailored long-term care programs for returning clients.
- Ensured cleanliness and sanitation of the workspace to promote safety. and sanitary working environment.
- Controlled inventory management processes to align with business needs. for current and projected seasonal business needs.
Owner/Operator
Unalome Massage & Wellness
Baton Rouge, LA
03.2015 - 01.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and monitored promotional strategies to drive sales growth and enhance profitability.
- Established and enforced business policies to ensure operational consistency and uphold high-quality standards.
- Leveraged market trends to design value-added solutions that contributed to revenue growth.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
Customer Service Representative
Cox Communications
Baton Rouge, LA
04.2022 - 11.2022
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Utilized sales expertise to effectively promote products and seize upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Built trust with clients through empathetic engagement and effective communication, enhancing overall service experience., consistently exceeding service standards and enhancing customer loyalty.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated professionally with colleagues, freelancers and clients.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Legal Assistant
Law Office Of Herschel C Adcock Jr
Baton Rouge, LA
10.2021 - 03.2022
- Coordinated office scheduling and tracked deadlines, motions, and other critical dates to ensure timely legal processes.
- Electronically filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Supported partners and associates in areas of appellate and complex commercial litigation.
- Organized key evidence exhibits to prepare for trials.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Improved operational efficiency by updating company software with relevant skip trace results.
QA Laboratory Technician
The Dow Chemical Company
03.2013 - 01.2015
- Conducted testing of in-process materials and finished products to assess quality and compliance with standards.
- Inspected raw materials and finished products to verify quality and disposed of items that did not meet safety requirements.
- Performed laboratory equipment verifications and calibrations to ensure accurate operation.
- Performed routine preventive maintenance on equipment parts and materials.
- Diagnosed and reported malfunctions of technical equipment.
- Performed technical and quality systems audits of laboratory.
- Documented issues and communicated them to management for further investigation and corrective action.
- Determined root cause of deviations and non-conforming results, implementing corrective and preventive actions throughout product development.
- Record and communicate results in a timely manner.
- Recorded and organized test data for report generation and analysis.
- Completed recordkeeping, filing, and data entry duties.
Certified Nurse Assistant
Capital House Rehabilitation
Baton Rouge, LA
01.2013 - 03.2013
- Assisted residents with their daily activities of living.
- Monitored vital signs, weight, and intake/output to ensure patient stability and report changes to nursing staff.
- Took vitals and made record of results for nurse observation.
- Facilitated personal hygiene management, feeding and ambulation.
- Charted resident activities and vitals at end of each shift for quality care control.
- Implemented cleaning and sterilization protocols for equipment to minimize infection risks and ensure patient safety.
- Transported patients between rooms and appointments or testing locations.
- Provided compassionate care for clients with complex diagnoses, adapting support to meet individual health needs.
- Provided support to team members and residents while maintaining a positive and respectful attitude.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Staffing Agent/Accounts Receivable Specialist
Genesis Staffing Services
Baton Rouge, LA
05.2005 - 07.2009
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts monthly to assess aging and initiate collection efforts.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed monthly reconciliation schedules for assigned accounts.
- Organized and monitored contracts, proposals, and waivers to ensure billing accuracy and timeliness.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Reviewed time and attendance records to identify billable items.
- Reported financial data and updated records in ledgers and journals to maintain accuracy.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Monitored invoices to maintain accuracy in financial reporting., receipts and deposit slips to generate monthly fiscal statements.
- Reduced time and costs by implementing new accounting procedures.
Administrative Assistant Office Manager
Computron, USA
Lake Jackson, TX
08.1997 - 01.2004
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Executed record filing system to enhance document organization and retrieval.
- Developed and updated spreadsheets and databases to monitor performance and sales data.
- Processed invoices and expenses using Great Plains Dynamics to facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
- Guided new employees to ensure understanding of administrative tasks and company policies. on administrative procedures and company policies to ensure adherence to performance standards.
- Created detailed expense reports and requests for capital expenditures.
Education
Medical Aesthetics
Paul Mitchell School
Baton Rouge, LA03-2025
Clinical Massage Therapy
Medical Training College
Baton Rouge, LA03-2015
Certified Nurse Assistant -
Advanced Healthcare Institute
Baton Rouge, LA11-2012
Skills
- Product Management
- Quality Assurance
- Operational Improvement
- Compliance with GMPs
- Program File Distribution
- Records Management Systems
- MS Office expertise
- Scheduling
- Office Management
- Administrative Support
- Customer Service
- Client relationship management
- Cross-functional teamwork
- Team leadership
- Multi Line Phone Systems
- Accounting Support
- Sampling Protocols
Timeline
Business Manager
Christian Dior Cosmetics
03.2025 - 08.2025
Front Desk Manager
Neeta Lash & Beauty
03.2023 - 03.2024
Customer Service Representative
Cox Communications
04.2022 - 11.2022
Legal Assistant
Law Office Of Herschel C Adcock Jr
10.2021 - 03.2022
Owner/Operator
Unalome Massage & Wellness
03.2015 - 01.2024
QA Laboratory Technician
The Dow Chemical Company
03.2013 - 01.2015
Certified Nurse Assistant
Capital House Rehabilitation
01.2013 - 03.2013
Staffing Agent/Accounts Receivable Specialist
Genesis Staffing Services
05.2005 - 07.2009
Administrative Assistant Office Manager
Computron, USA
08.1997 - 01.2004
Medical Aesthetics
Paul Mitchell School
Clinical Massage Therapy
Medical Training College
Certified Nurse Assistant -
Advanced Healthcare Institute