Brandi Ramon
Boise,ID
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Patient Care & Office Coordinator
IDAHO STORK
Boise, ID
05.2023 - 08.2023
- Facilitated smooth transitions between medical providers by maintaining comprehensive, up-to-date patient records.
- New Hire Coordinator with 35% increase in number of employees less than 6 months, 80% increase in moral and engagement
- Customer Service Liaison for patients and pharmaceutical representatives, 45% increase in patient growth.
- Implemented new front desk procedures to optimize workflow, resulting in reduced wait times for both staff and patients alike.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
Branch Office Administrator
SANDERSON STEWART
Bozeman, MT
10.2022 - 04.2023
- Improved office operations by automating client correspondence, record tracking and data communications.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Served as point of contact for vendors or service providers securing competitive pricing while maintaining quality standards.
- Trained new hires on company policies and procedures, expediting their integration into the team.
- Organized events such as training sessions or team-building activities, fostering a positive company culture.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Assisted in developing business strategies to increase profits while maintaining high levels of client satisfaction.
- Proactively addressed potential issues or conflicts before escalation by fostering open lines of communication among team members and management.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed budgets and financial reports, ensuring accuracy and timely submission.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Liaised between different departments within the organization to facilitate effective collaboration on projects or initiatives requiring cross-functional input from multiple teams.
HR Generalist
Wildfire Fire Defense Systems
Bozeman, MT
05.2021 - 09.2022
- Executive Assistant to Employee Relations Director
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Correspondence and planner of executive meetings with 98% scheduling success rate
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Onboarding & Benefits Coordinator with 200% increase of new employees, positions, and departments
- Co-Developed and monitor workplace culture resulting in 80% increase in diversity, inclusion, community involvement and 80% increase in employee morale.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created an organizational filing systems for confidential employee records, resulting in improved accessibility with 98% efficiency.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted payroll processing to ensure accuracy in benefits compensation, worker's compensation and off season employee's benefits.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
Patient Treatment Coordinator
Idaho Stork
Boise, ID
04.2020 - 05.2021
- Co-manager of patient education materials to enhance understanding of treatment plans and expectations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Developed strong relationships with community partners to facilitate access to additional resources for comprehensive patient care planning needs beyond clinical settings.
- Facilitated communication between patients and various departments and staff.
- Educated patients on available treatment options, enabling informed decision-making for scheduling outcomes.
Subrogation Claims Coordinator
Farmer's Insurance
Austin, TX
10.2017 - 08.2019
- Collaborated with team members to develop strategies for optimizing water loss claims process, resulting in improved client experience.
- Negotiated settlements with clients, manufactures, and Subrogation Lawyers to secure favorable terms for all parties involved.
- Improved water loss subrogation claims processing efficiency by streamlining workflows and implementing organizational systems.
- Maintained strict adherence to confidentiality guidelines, ensuring sensitive client information was securely handled and protected at all times.
- Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
- Prepared claims summaries, loss stratification reports and mod analysis reports.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
Behavioral Health Claims Coordinator
Private Contract
Austin, TX
10.2016 - 10.2017
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Improved claims processing efficiency by streamlining workflows and implementing organizational systems.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
Manchester, NH12.2024
High School Diploma -
Dripping Springs High School
Dripping Springs06.2008
Skills
- Event Planning
- Marketing
- Accounting
- Interviewing
- Workers' compensation
- Talent acquisition
- Medical Coding
- Performance Management
- Communication skills
- Customer service
- Computer skills
- Document Management
- Personal assistant experience
- Office 365
- Administrative Skills
- Microsoft Office
- English
- Calendar Management
- Human Resources
- HRIS
- Benefits Administration
- Conflict Resolution
- Employee Orientation
- Documentation review
- Office Manager Experience
- Social Media Management
Websites
Timeline
Patient Care & Office Coordinator
IDAHO STORK
05.2023 - 08.2023
Branch Office Administrator
SANDERSON STEWART
10.2022 - 04.2023
HR Generalist
Wildfire Fire Defense Systems
05.2021 - 09.2022
Patient Treatment Coordinator
Idaho Stork
04.2020 - 05.2021
Subrogation Claims Coordinator
Farmer's Insurance
10.2017 - 08.2019
Behavioral Health Claims Coordinator
Private Contract
10.2016 - 10.2017
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Dripping Springs High School