Brandi Rankin
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Geo Group Inc
Florence
02.2026 - Current
- Greeted visitors and ensured a welcoming environment at the facility.
- Managed incoming calls, directing them to appropriate staff for efficient communication.
- Scheduled appointments and maintained the front desk calendar efficiently.
- Assisted in processing visitor check-ins and security protocols, ensuring compliance and safety.
- Greeted customers warmly and made them feel welcome.
- Delivered prompt, professional responses to inquiries via phone and email, enhancing customer satisfaction.
Accounts Payable Clerk
Silverrock Inc
Mesa
03.2021 - 02.2026
- Processed vendor invoices for timely payment and accurate record-keeping.
- Reviewed expense reports for compliance with company policies and procedures.
- Coordinated with vendors to resolve discrepancies and clarify billing issues.
- Implemented process improvements to enhance efficiency of accounts payable operations.
- Mentored junior staff on best practices in invoice processing and documentation.
- Processed invoices and payments in accordance with company policies and procedures.
- Handled high-volume invoice processing with minimal supervision.
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with empathy and effective problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant
Pinal County Attorneys Office
Florence
08.2019 - 03.2021
- Managed office communications and correspondence for legal team efficiency.
- Organized and maintained confidential case files and legal documents
- Prepared legal documents, reports, and presentations with attention to detail.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Florence High School
Florence, AZSkills
Self-motivated Front Office Assistant experienced in delivering exceptional guest services Fostered positive relationships through effective communication and problem-solving skills while ensuring prompt and accurate check-in and check-out processes Committed to providing first-rate attention to guest needs and maintaining a welcoming atmosphere
Self-motivated Front Office Assistant experienced in delivering exceptional guest services Fostered positive relationships through effective communication and problem-solving skills while ensuring prompt and accurate check-in and check-out processes Committed to providing first-rate attention to guest needs and maintaining a welcoming atmosphere
Timeline
Front Desk Receptionist
Geo Group Inc
02.2026 - Current
Accounts Payable Clerk
Silverrock Inc
03.2021 - 02.2026
Administrative Assistant
Pinal County Attorneys Office
08.2019 - 03.2021
Florence High School