Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Reitano

Newark ,NY

Summary

Dedicated professional with a clean driving record and a safety-focused approach, honed at Boces No 1. Proven ability to enhance customer experiences through attentive service and effective communication. Skilled in pre-trip inspections and adept at managing multiple tasks, contributing to increased satisfaction and operational efficiency.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Bus Driver

Boces No 1
07.2019 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

Wait Staff Member

Forest Hills/ Landmark
02.1994 - 06.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed several tables at once while maintaining high-quality service.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.

Sales

Kirby
06.2019 - 06.2019
  • Boosted fleet sales revenue through strategic sales initiatives.
  • Achieved sales growth by consistently surpassing individual targets.
  • Developed and executed successful sales strategies for consistently surpassing annual sales targets.
  • Partnered with team members to drive sales success.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
  • Trained junior sales technicians, enhancing their product knowledge and sales techniques.

Wait Staff Member

Friendly's Restaurant
02.2004 - 02.2014
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.

Education

Associate Of Business Administration - Business

Monroe Community College
Rochester, NY

Culinary Arts - Culianry

Emcc
Williamson, NY

Skills

  • Clean driving record
  • Safety-focused
  • Pre-trip inspections
  • Weather condition driving

Certification

TA certification

Restraint and de-escalation training

Timeline

Bus Driver

Boces No 1
07.2019 - Current

Sales

Kirby
06.2019 - 06.2019

Wait Staff Member

Friendly's Restaurant
02.2004 - 02.2014

Wait Staff Member

Forest Hills/ Landmark
02.1994 - 06.2024

Associate Of Business Administration - Business

Monroe Community College

Culinary Arts - Culianry

Emcc

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Brandi Reitano