Summary
Overview
Work History
Education
Software
Timeline
References
Generic

Brandi Romain-Smith

Honolulu,HI

Summary

A progressive career in the hospitality industry leading to Director of Operations for a multi-location, highly successful restaurant group. Effective multi-location mentor and coach to management teams with a strong belief in promoting collaboration and empowering others to make decisions.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Community Manager

Kapolei Lofts, Greystar Management Company
Kapolei, HI
01.2020 - 11.2021
  • Oversee the day-to-day operations of a 499 unit property.
  • Awarded the LivCor 2nd quarter Property of the Quarter 2021 for our region of 163 properties.
  • Manage communication between the vendors, contractors, accounting, residents, team members, and the client/owner as needed.
  • Ensure resident opportunities are being handled in a timely manner.
  • Facilitate and manage ongoing capital projects.
  • Achieved and maintained the top reputation management scores in the region.

Director of Operations

Merriman's Restaurants
Kapalua, HI
05.2008 - 04.2019
  • Managed four restaurants on four islands.
  • Opened 2 locations - one in Honolulu and one on Maui.
  • Awarded Honolulu Magazine's Best Restaurant for all four locations, multiple consecutive years.
  • The James Beard House - Hosted dinner in 2018. Responsible for media and guest relations.
  • Conducted bi-annual multi-unit service and facility audits.
  • Identified high performing employees for management positions.
  • Mentored and coached entry level managers to senior management positions.
  • Achieved and maintained rating scores on social media of 4.5+ in all locations.
  • Developed guest retention programs.
  • Invested in ensuring great guest experiences.
  • Managed sales and marketing initiatives including ad creation.
  • Directed Wine Directors/Bar Managers in all outlets. Received Wine Spectator's two glass award.
  • Implemented systems and processes to reduce inventory costs.
  • Ensured educational opportunities for all employees and managers.
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw 400% revenue growth in Event and Private Dining experiences.
  • Consulted on renovation projects.
  • Conducted annual investor meetings.


Education

Bachelor of Arts - Communication

University of Hawaii At Manoa
Honolulu, HI
01.1993 - 01.1996

Software

Travelled for 8 months in 2019, visiting 13 countries; Passed the intro course of the Court of Master Sommeliers; Attended the Hospitality Quotient seminar Creating Raves; A minor obsession with podcasts, particularly Conan O'Brien Needs A Friend, Armchair Expert, and the NY Times Daily; Bungee jumped off the Kawarau Bridge and will not do that again

Timeline

Community Manager

Kapolei Lofts, Greystar Management Company
01.2020 - 11.2021

Director of Operations

Merriman's Restaurants
05.2008 - 04.2019

Bachelor of Arts - Communication

University of Hawaii At Manoa
01.1993 - 01.1996

References

George Brochick, Penske Automotive Grp, Executive VP, gbrochick@penskeautomotive.com

Neil Murphy, Corporate Chef, Merriman's Restaurants, neil@merrimanshawaii.com

Danielle Kuck, General Manager, Merriman's Kapalua, danielle@merrimanshawaii.com

Kavin Mendez, Operations Manager, Greystar, kavin.mendez@greystar.com

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Brandi Romain-Smith