Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Sailor

Kathleen,GA

Summary

I have 24 years experience working in the automobile insurance claims area. I have experience setting up claims, managing claims, completing estimates, negotiating repairs and total losses, and rentals. I have excelled in customer service both in claims and the auto damage departments. As an investigator I have been successful in completing timely, accurate, and fair reviews.

Overview

25
25
years of professional experience

Work History

Auto Damage Appraiser

USAA Insurance
05.2024 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help.
  • Completed estimates for both members and claimants and guided them through the claims process.

Senior Security Investigator

GEICO
01.2019 - Current
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.

Auto Damage Adjuster

GEICO
10.2004 - 01.2019
  • Completed estimates for repair of both insured and claimant vehicles
  • Issued payments for partial losses, supplements, and total losses
  • Negotiated settlements with owners, lien holders, and repair facilities
  • Managed rental throughout all scenarios
  • Participated in both local and non-local catastrophe events

Customer Service Representative

GEICO
08.1999 - 10.2001
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed lower level claims handling

Education

Pursuing Degree - Business Administration

Middle. Georgia State University
Macon, GA

High School Diploma -

Northside High School
Warner Robins, GA

Skills

  • Trained in CCC Estimating Procedures
  • Records Tracking
  • Claims Documentation
  • Insurance Documentation
  • Policy Limits
  • Rental Management
  • Interviewing Witnesses
  • Claims Resolution
  • Conducting examinations under oath in the presence of a court report
  • Chief frame certified

Timeline

Auto Damage Appraiser

USAA Insurance
05.2024 - Current

Senior Security Investigator

GEICO
01.2019 - Current

Auto Damage Adjuster

GEICO
10.2004 - 01.2019

Customer Service Representative

GEICO
08.1999 - 10.2001

Pursuing Degree - Business Administration

Middle. Georgia State University

High School Diploma -

Northside High School

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Brandi Sailor