Brandi Schwengler
Lincoln,ND
Summary
Store Manager with extensive experience at Luxottica Retail, excelling in customer service and problem-solving. Proven track record of enhancing customer satisfaction ratings through effective coaching and relationship building. Skilled in multitasking and organization, successfully managing operations while driving team performance and achieving sales goals.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
23
23
years of professional experience
Work History
Store Manager
Luxottica Retail
10.2016 - Current
- Daily store operations to ensure efficient workflow and customer satisfaction.
- Build relationship between host and ODs practice.
- Supported team members in maintaining store presentation and organization standards.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for guests and employees.
- Addressed guest complaints promptly and professionally, resolving issues to maintain positive relationships.
- Coached team member in sales incentives, and selling techniques, significantly increasing customer satisfaction ratings using NPS and Google Reviews.
- Coached and monitored all monthly trainings.
- Set effective store schedules based on the store needs, individual employee knowledge, and projected guest traffic.
Store Manager
Spencer's Gifts
03.2006 - 10.2016
- Assisted in daily store operations to ensure efficient workflow and customer satisfaction.
- Learned inventory management systems to track stock levels and product availability.
- Completed store visits and wrote up action plans while my DM was out on medical leave.
- Assisted in preparing and resetting remodeled locations.
- Strengthened asset protection by ensuring all associates understood the steps we needed to take.
- Guided associates to achieve management level positions.
- Completed quarterly floorplans within deadlines.
Assistant Manager
Hot Topic
06.2004 - 03.2006
- Executed visual merchandising strategies, aligning store displays with brand standards and promotions.
- Supported management in implementing loss prevention strategies, reducing shrinkage rates effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Hallmark
08.2002 - 06.2004
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Maintained store organization and cleanliness to promote a welcoming environment for shoppers.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associates Degree - Information Processing Specialist
Bismarck State College
Bismarck, NDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Luxottica Retail
10.2016 - Current
Store Manager
Spencer's Gifts
03.2006 - 10.2016
Assistant Manager
Hot Topic
06.2004 - 03.2006
Sales Associate
Hallmark
08.2002 - 06.2004
Associates Degree - Information Processing Specialist
Bismarck State College