Brandi Simmerman
Gatesville,TX
Summary
Dynamic banking and digital channel leader with over 23 years of expertise in driving platform implementations, modernizing ATM and debit online banking systems, and enhancing operational efficiencies. Proven proficiency with a diverse range of Fiserv products, including core processing, account opening, debit card management, and archiving solutions, as well as extensive experience with other industry leaders such as FIS. Recognized for fostering cross-functional partnerships, coordinating vendor relationships, and effectively translating business requirements into innovative technology solutions while ensuring high-availability production environments. Adept in cash management, ACH/wires, remote deposit capture, digital account opening, and resolving customer issues across consumer and commercial banking sectors.
Overview
23
23
years of professional experience
Work History
Client Services / Operations Assistant
National United
- Progressive responsibilities supporting call center, new accounts, wires, ACH, chargebacks, debit card maintenance, GL balancing, and branch operations.
Medical Records Clerk / Ward Clerk / Billing Clerk
Hamilton General Hospital
- Maintained patient records, processed billing codes and statements, coordinated with insurers, and ensured chart accuracy.
Secretary
G & R Construction; Diamond S Trucking
- Supported office administration including payroll, A/R, A/P, and personnel records.
Assistant Vice President / Product Specialist
Cadence Bank
Gatesville, TX
07.2021 - Current
- Support daily operations for Digital Banking channels, ensuring production uptime through system monitoring and issue triage.
- Coordinate cross-functional project tasks and vendor deliverables to meet deployment deadlines for online banking and digital account opening enhancements.
- Perform testing/validation of new functionality prior to release; document outcomes and escalate defects for resolution.
- Manage issue resolution with internal teams and external vendors, providing clear updates to branches and stakeholders.
- Oversee Zelle reconciliation activities and support process updates as workflows change.
- Maintain and update process flows and procedures; identify opportunities to streamline the client digital experience.
Assistant Vice President, Business Services / Electronic Services
National United
Gatesville, TX
01.2003 - 07.2021
- Led cash management and electronic services for consumer and commercial clients, including policies, procedures, contracts, training, and ongoing support.
- Oversaw online banking platform administration (Apiture/FXIM) and bill pay operations, including partner/vendor coordination and client onboarding.
- Managed ACH origination and review processes, including client agreements and operational controls.
- Administered and supported Remote Deposit Capture (RDC) and wire platforms (including WireXchange), developing procedures and training for staff.
- Researched and managed the replacement of ATM platforms, including vendor evaluation, contract oversight, installation coordination, and troubleshooting.
- Led end-to-end implementations and conversions across multiple banking platforms, managing scope, timelines, cutover plans, testing/UAT, and stakeholder communications with IT, operations, and third-party vendors.
- Partnered with Fiserv as Debit Card Program Security Officer; supported product implementations, dispute/chargeback processes, controls, and ongoing vendor performance management.
- Leveraged 23+ years of hands-on experience across multiple Fiserv products, including core processing, account opening, debit card, wires, and archive/cold-storage platforms; coordinated upgrades, data validation, and go-live stabilization.
- Maintained public-facing website and social media presence; contributed to tech meetings and served on IT Committee.
- Supervised 10+ employees across Online Banking and Call Center functions; coached teams on service quality, processes, and risk awareness.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University (SNHU)
05-2026
Skills
- Project management: scope, schedule, RAID logs, stakeholder communication, and change control
- Digital banking operations: online banking, digital account opening (DAO), bill pay, Zelle
- ATM platform research, vendor/contract management, replacement planning and implementation
- Testing/UAT, release readiness, and deployment support
- Requirements gathering, SDLC coordination, and cross-functional delivery (IT, Ops, Risk, Vendors)
- Process documentation, procedures, and continuous improvement
- Risk and compliance support (fraud awareness, SAR guidance, policy/procedure governance)
- Cash management services (ACH origination, wires, RDC) and client onboarding/training
- Tools: Jira, Salesforce, Microsoft Office, Google Workspace; experience with 20 banking applications
Timeline
Assistant Vice President / Product Specialist
Cadence Bank
07.2021 - Current
Assistant Vice President, Business Services / Electronic Services
National United
01.2003 - 07.2021
Client Services / Operations Assistant
National United
Medical Records Clerk / Ward Clerk / Billing Clerk
Hamilton General Hospital
Secretary
G & R Construction; Diamond S Trucking
Bachelor of Science - Business Administration
Southern New Hampshire University (SNHU)