Brandi Simpson
North East,MD
Summary
Proactive team player looking for part time employment in a hospital setting. Proven success in reducing patient anxiety, improving customer satisfaction, and maintaining high safety standards. Brings strong time management, team collaboration, and problem-solving skills to any role. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Certified Nursing Assistant
Christiana Care Union Hospital
Elkton, MD
08.2016 - Current
- Decreased patient anxiety during medical procedures by providing clear explanations and maintaining a calming presence.
- Demonstrated strong time management skills while efficiently prioritizing multiple tasks throughout the day.
- Improved patient satisfaction scores by consistently delivering high-quality care and addressing concerns promptly.
- Enhanced teamwork and collaboration on the healthcare team by actively participating in regular meetings, sharing insights, and offering constructive feedback.
- Report to nursing staff with any concerns or abnormal findings of patients.
- Help complete unit clerk duties when short staffed.
Assistant Service Manager
Ramsey Ford
Rising Sun, MD
04.2012 - 07.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Work effectively with ADP computer program.
- Submit appropriate information to Ford Motor Company for warranty procedures to seek coverage and obtain payment.
Daycare Teacher
It's All About Kids LLC
Elkton, MD
06.2009 - 03.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards per Maryland state regulations.
- Communicate and coordinate with parents to provide the best care for children.
- Comply with all Maryland state regulations.
Education
Certified Nursing Assistant Program
American Red Cross of Baltimore
Baltimore04.2016
High School Diploma -
North East High School
North East, MD06.2009
Skills
- Vital signs monitoring
- HIPAA Compliance
- Behavioral support
- Personal Hygiene Assistance
- Staff Training
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Patient Care
- Team Collaboration
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Maryland Certified Nursing Assistant
Timeline
Senior Certified Nursing Assistant
Christiana Care Union Hospital
08.2016 - Current
Assistant Service Manager
Ramsey Ford
04.2012 - 07.2016
Daycare Teacher
It's All About Kids LLC
06.2009 - 03.2012
Certified Nursing Assistant Program
American Red Cross of Baltimore
High School Diploma -
North East High School