Sophie Chol
Rapid City,SD
Summary
Efficient and accurate Certified Pharmacy Technician with proven ability to thrive in fast-paced settings. Team player with strong customer engagement and data entry skills.
Overview
19
19
years of professional experience
Work History
Senior Certified Nursing Assistant
Good Samaritan Society
Rapid City, SD
06.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Pharmacy Technician
Walmart
06.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Senior Certified Pharmacy Technician
Walgreens pharmacy
03.2019 - 02.2021
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Merchandised related products to drive pharmacy department sales
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Prepared pricing and instruction labels for placement on prescriptions
- Educated patients on prescription instructions and answered questions regarding drug side effects
- Adhered to infection control policies and procedures to prevent spread of disease
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Compiled customer demographic, allergy and medical history background
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Verified patients' identities at pickup to prevent sale of wrong medications
- Maintained clean and organized pharmacy shelving and work areas.
Pharmacy Technician Trainee
Shopko Stores Operating Co. LLC
09.2018 - 01.2019
- Maintained accurate inventory of medications
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Efficiently processed cash register transactions for new and refilled prescription orders
- Participated in prescription pharmaceutical and over-the-counter product inventory audits
- Compiled customer demographic, allergy and medical history background.
Customer Service Cashier
White House Black Market
05.2011 - 09.2015
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Stayed up to date on current item discounts to support promotions.
Pharmacy Clerk/Cashier
RITE AID PHARMACY
01.2009 - 06.2010
- Entered patient information into computer
- Answered phone calls
- Stocked shelves
- Operated cash register
- Managed supplies received
- Helped customers locate Over The Counter medications
- Called third party to confirm customer insurance
Cashier/Customer Service
RITE AID PHARMACY
09.2004 - 01.2009
- Greeted customers
- Helped customers locate items throughout the store
- Handled returns, exchanges and refunds
- Stocked shelves
- Counted tills at beginning and end of each shift
- Performed inventory
Education
Associate's degree - Chemistry
Trevecca Nazarene University
Nashville, TNSkills
- Problem-solving skills
- Point of sale systems proficiency
- Proper labeling procedures
- Pharmacy operations
- Filling prescriptions
- Patient paperwork
- Insurance Verification
- Workflow Optimization
- Insurance billing
- Resolving customer issues
- Supporting pharmacy operations
- Compounding Medications
- Typing
- Medical Records
- Pharmacy Technician Experience
- Data entry
- Laboratory experience
- Computer skills
- Certifications and Licenses
- Pharmacy Technician Certification PTCB Certification
- Recording Vital Signs
- Family Support and Assistance
- Time Management
- Inpatient Care
Timeline
Senior Certified Nursing Assistant
Good Samaritan Society
06.2022 - Current
Certified Pharmacy Technician
Walmart
06.2021 - 01.2022
Senior Certified Pharmacy Technician
Walgreens pharmacy
03.2019 - 02.2021
Pharmacy Technician Trainee
Shopko Stores Operating Co. LLC
09.2018 - 01.2019
Customer Service Cashier
White House Black Market
05.2011 - 09.2015
Pharmacy Clerk/Cashier
RITE AID PHARMACY
01.2009 - 06.2010
Cashier/Customer Service
RITE AID PHARMACY
09.2004 - 01.2009
Associate's degree - Chemistry
Trevecca Nazarene University
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