Brandi Smith
Rochelle,IL
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Brandi's Berries
Rochelle, IL
02.2018 - Current
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Negotiated contracts with vendors, suppliers, and customers.
- Efficiently managed inventory, ensuring optimal stock levels and minimizing waste.
- Developed and executed marketing strategies to promote products/services, resulting in 2 years winning of 1st and 2nd place in all of Ogle County. 2 years 1st place for Best Home-based business. 1st and 2nd place for Best gift. 2nd place for Best Customer Service and 2nd place for 2 years Best Dessert.
Server Assistant Manager
The Blackstone bar
Rochelle, Illinois
02.2023 - 03.2024
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Assisted in the development and implementation of new menu items and promotions.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Worked closely with vendors in order to negotiate prices for goods purchased by the restaurant.
- Managed tables throughout dining room to execute service at highest level.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Rochelle Township High-school
Rochelle, IL07-2009
Skills
- Drink preparation
- Knowledge of alcoholic beverages
- Customer service
- Cash handling
- Inventory management
- Cleanliness and sanitation
- Speed and efficiency
- Multitasking
- Order taking
- Food and beverage knowledge
- Communication skills
- Time management
- Teamwork
- Problem-solving
- Upselling techniques
- Staff management and training
- Inventory control
- Budgeting and financial management
- Customer service
- Conflict resolution
- Marketing
- Compliance with health and safety regulations
- Scheduling
- Vendor relations
Timeline
Server Assistant Manager
The Blackstone bar
02.2023 - 03.2024
Small Business Owner
Brandi's Berries
02.2018 - Current
High School Diploma -
Rochelle Township High-school